Receptionist - Sports Medicine Therapies - Full Time

Trinity Health

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. The role manages front-desk responsibilities, including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering patient demographics and insurance information into the Electronic Health Record and other systems, and determining and collecting payments or past-due balances at the time of appointment. This is a full-time position working 40 hours per week on the day shift. The receptionist also supports an efficient, compliant patient check-in process and contributes to MercyOne’s mission and values through their workplace behavior and decisions.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when dealing with patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Greet and welcome patients and visitors to the clinic.
Manage front-desk responsibilities and maintain patient flow.
Check patients in and complete the steps needed for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Collect copays, deductible amounts, time-of-service payments, and past-due balances as applicable.
Enter demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Copy or scan patient access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Maintain confidentiality when handling patient information.