Receptionist - Sports Medicine - PRN

Trinity Health•Crow Valley, KY

About The Position

The Clinic Receptionist greets and welcomes patients and visitors, maintaining a professional demeanor and strong interpersonal skills. The role manages front-desk responsibilities to support patient flow, including scheduling appointments, handling phone calls, validating insurance eligibility, and entering patient demographics, insurance, and other relevant information into the Electronic Health Record and other systems. The receptionist also determines and collects time-of-service payments and past-due balances at appointments. This is a PRN position scheduled on an as-needed basis, with mixed or varied shifts. The receptionist completes patient check-in and the admitting process in accordance with clinic and regulatory policies, and supports the clinic's mission, vision, and values through their conduct and decisions.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when handling patient information.
A personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health's philosophy, mission, vision, goals, and values.

Responsibilities

Greet and welcome patients and visitors to the clinic.
Maintain patient flow and complete patient check-in and the admitting process efficiently and in compliance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Enter demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Determine and collect time-of-service payments, copays, deductible amounts, and past-due balances.
Copy and scan patient access documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health's Mission, Vision, and Values in behaviors, practices, and decisions.