Receptionist - Full Time

Trinity Health

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic in a professional manner. The role manages front desk responsibilities, maintains patient flow, schedules appointments, handles phone calls, verifies insurance eligibility, enters patient demographics and insurance information into the Electronic Health Record and other systems, and determines and collects payments due at the time of service or past-due balances. The position is full-time, 40 hours per week, on the day shift. The receptionist performs patient check-in and completes the steps needed to support an efficient admitting process that complies with clinic and regulatory policies. The role also scans patient access documents into the appropriate electronic medical record location and handles patient information confidentially. The receptionist is expected to demonstrate Trinity Health’s Mission, Vision, and Values through their behavior and decisions. MercyOne offers competitive compensation, a full benefits package, and opportunities for growth throughout the system.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Maintain a high degree of confidentiality when handling patient information.
Demonstrate honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Check in patients and complete the steps needed for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information.
Collect copayments and deductible amounts.
Copy or scan patient access documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Maintain patient flow and manage front desk responsibilities.
Validate insurance eligibility and enter patient demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Determine and collect payments due at the time of service and past-due balances.