Receptionist - Full Time

Trinity Health•Silvis, IL

6d•$16 - $24

About The Position

The Clinic Receptionist greets and welcomes patients and visitors, maintaining a professional demeanor and strong interpersonal skills. The role manages front desk operations, maintains patient flow, schedules appointments, handles phone calls, validates insurance eligibility, enters demographics and insurance details into the Electronic Health Record and other systems, and determines and collects time-of-service payments or past-due balances at appointments. The position is full time, 40 hours per week, on the day shift. The pay range is $16.00–$24.00 per hour, with the offered rate dependent on relevant years of experience.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when handling patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Check in patients and complete the steps needed for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays, time-of-service payments, and deductible amounts.
Copy or scan patient-access documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Maintain patient flow and enter demographic, insurance, and other pertinent information into the Electronic Health Record and other systems.
Validate insurance eligibility and determine and collect past-due balances at the time of appointment.