Clinic Receptionist, Family Medicine

Samaritan Healthcare • Moses Lake, WA

5d • Onsite

About The Position

This position is responsible for greeting customers in a professional and friendly manner, whether in person or on the telephone, verify insurance information and receive payments, as well as move patients through a schedule of appointment(s) at Samaritan Clinics. A professional is successful when providing receptionist support that enhances the customers’ experience when seeking services at Samaritan Clinics. This is a full-time position working from Monday-Friday from working between the hours of 8:00am-5:30pm

Requirements

• High school diploma or equivalent required.
• Minimum of one year reception/customer service experience.
• Some computer experience preferred (MS Word, Excel and Internet skills).
• Ability to maintain the highest level of confidentiality and integrity.
• Ability to work independently and as a team.
• Critical thinking skills: Seeks resources for direction, when necessary.
• Performs independent problem solving.
• Decision-making is logical and deliberate.
• Performs actions that demonstrate accountability.
• Exercises safe judgment in decision-making.
• Practices within legal and ethical guidelines.
• Demonstrates competency in ability to care for customers/patients across the age continuum.

Nice To Haves

• Experience with medical insurance billing desirable.

Responsibilities

• Ensure all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner.
• Direct the caller to the specified professional, department, or medical practice.
• Greet customers presenting in person for appointment or other business in a professional, accommodating approach.
• Schedule appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system ensuring a successful patient/provider encounter.
• Obtain accurate billing and insurance information and promptly and properly verify data.
• Record all pertinent information into the electronic system, i.e. DSHS, HMOs, L&I, commercial insurance, etc.
• Complete insurance verification eligibility for all insurances before patient’s appointment.
• Ensure all forms, letters of non-coverage, questionnaires, and other applicable documentation are completed and signed by the customer.
• Accept payments from customers; understanding patient bills and charges in order to accurately process the payment.
• Collect co-pays and maintain cash drawer to complete daily deposits alerting Director of Operations in the event of any discrepancy or concern.
• Supply customers the release of information (ROI) form for all medical records requests.
• Route all completed ROIs to the Health Information Management (HIM) department to process in accordance with State and Federal regulations.
• Route all clinical scope of practice questions, faxes, and requests to the appropriate nursing professionals, including prescriptions, test results, new requests, medicine dispensed at schools, lab slips, etc.
• Receive and disburse all incoming and outgoing mail.
• Request supplies and/or minor equipment for maintaining the office.
• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies.
• Ensures self-compliance with organization policies and procedures as well as labor agreements.
• Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
• Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
• Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

Benefits

• Our Mission All of us, for each of you, every time. Our Vision Together, serving as the trusted regional healthcare partner. Our Values Listen~Love~Respect~Excel~Innovate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED