Receptionist - Float - Full Time

Trinity Health•Davenport, IA

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities and patient flow, schedules appointments, handles phone calls, validates insurance eligibility, enters demographic, insurance, and other pertinent information into the Electronic Health Record and other systems, and determines and collects time-of-service payments and past-due balances. This is a full-time position working 32 hours per week on a 12-hour day shift. The receptionist floats among the Convenient Care clinics in Davenport, NW 53rd, Moline, Eldridge, and Woodlands, and works every third weekend from 9 a.m. to 5 p.m.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when handling patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Perform patient check-in and complete the steps needed to ensure an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information.
Collect copayments, time-of-service payments, deductible amounts, and past-due balances as applicable.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Maintain patient flow and enter demographic, insurance, and other pertinent information into the Electronic Health Record and other systems.