Receptionist - OB/Gyn - Bettendorf

Trinity Health•Bettendorf, IA

About The Position

The Clinic Receptionist welcomes patients and visitors to the clinic and maintains a professional, interpersonal approach. The role manages front desk responsibilities to support patient flow, schedules appointments, handles phone calls, validates insurance eligibility, and enters demographic, insurance, and other relevant information into the Electronic Health Record and other systems. The receptionist also determines and collects time-of-service payments and past-due balances at appointments. The position performs patient check-in and completes the steps needed for an efficient admitting process that complies with clinic and regulatory policies. It also handles patient access documents and supports the mission, vision, and values of Trinity Health through workplace behaviors, practices, and decisions.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Maintain a high degree of confidentiality when handling patient information.
Demonstrate honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Greet and welcome patients and visitors to the clinic.
Maintain front desk responsibilities and patient flow.
Check patients in and complete required admitting steps in compliance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Determine and collect time-of-service payments, copays, deductible amounts, and past-due balances.
Enter demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Copy and scan patient access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health’s mission, vision, and values in behaviors, practices, and decisions.