Clinic/Practice Assistant, Women's Health

Mass General Brigham•Northampton, MA

1d•$18 - $25•Onsite

About The Position

The Clinic/Practice Assistant supports daily administrative and clerical operations for a Women’s Health practice at Mass General Brigham Medical Group Western Massachusetts, Inc. Under general supervision, the role helps maintain an efficient and welcoming patient experience from appointment scheduling and check-in through check-out. The position does not require direct patient care, and specific duties may vary by department. The assistant manages appointment records, responds to calls and routine inquiries, processes and scans documents, requests medical records and laboratory results, handles mail and faxes, and supports patient billing activities. The role also serves as a “Super User” for scheduling, registration, and billing systems, assisting and training colleagues. Depending on practice needs and the employee’s competency, duties may include surgical scheduling and schedule changes or blocking. The position is onsite, with a 40-hour scheduled workweek on the day shift.

Requirements

High school diploma or equivalent; experience cannot substitute for this education requirement.
2–3 years of office experience.
Proficiency with Office Suite.
Familiarity with office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Confidence using phone systems, managing non-routine calls, resolving routine issues appropriately, and taking complete, accurate messages.
Clear verbal and written communication skills, including reading work-related documents and composing or editing emails, memos, and letters for different audiences.
Strong organization and time-management skills to coordinate work and the time of others, manage multiple tasks, follow established protocols, and work within practice systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential.

Responsibilities

Provide day-to-day administrative and clerical support for practice operations.
Schedule patient appointments, maintain appointment records, and support patient check-in and check-out.
Welcome and assist patients to help create a positive experience.
Answer calls, respond to routine inquiries, and help callers schedule appointments.
File patient materials and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute practice mail and faxes.
Prepare forms, records, schedules, and memos as directed.
Accept patient co-payments when required.
Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.
Serve as a “Super User” for scheduling, registration, and billing systems.
Assist and train colleagues in using scheduling, registration, and billing systems.
As needed and depending on competency, handle specialized tasks such as surgical scheduling and schedule changes or blocking.