Clinic/Practice Assistant, Vascular Surgery

Mass General Brigham•Dover, NH

23h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service. The Mass General Brigham Medical Group is an entity focused on delivering high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. Wentworth Health Partners Cardiovascular Group provides expert care from fellowship-trained, board-certified vascular specialists, working closely with Wentworth-Douglass Hospital. They treat all aspects of vascular health using both minimally invasive and traditional surgical options, focusing on accurate diagnosis and effective treatment. This full-time, 40-hour Clinic/Practice Assistant position supports the Vascular Surgery practice, with primary work at 10 Members Way in Dover, NH, and cross-coverage at 67 Corporate Drive in Portsmouth, NH, 2-3 days a week. Clinic/Practice Assistants are integral to practice operations, providing administrative support, managing patient flow, and ensuring a high-quality patient experience. They handle incoming calls, process referrals and orders, and support practice leadership and clinicians. Employees may be asked to float to other WHP system departments for cross-coverage during staffing shortages.

Requirements

High School Diploma or Equivalent required
office experience 2-3 years required
Proficiency with all Office Suite
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant [CMAA] - preferred
Adaptable, and able to thrive in a fast-paced, high-volume healthcare environment
working understanding of medical terminology
experience or familiarity with referral coordination

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.