Surgery Scheduler- Vascular Surgery Clinic

American Addiction Centers•Milwaukee, WI

23h•Onsite

About The Position

The Surgery Scheduler position in the Vascular Surgery Clinic is a full-time, benefits-eligible role, requiring 40 hours per week, Monday through Friday from 8 am to 5 pm, with no holidays or weekends. This role is crucial for coordinating surgical schedules, ensuring optimal utilization of operating rooms and equipment, and collaborating with anesthesia providers. The scheduler is responsible for timely communication of all schedule changes and updates, acting as a central resource for staff and callers, and managing incoming calls by triaging and prioritizing them. Additionally, the role involves processing patient charges, calculating procedure times, entering data, reviewing reports for accurate charges and codes, and operating and troubleshooting office equipment. The employer, Advocate Health, is the third-largest nonprofit, integrated health system in the United States, serving nearly 6 million patients across 69 hospitals and over 1,000 care locations. Advocate Health is recognized for clinical innovation, health outcomes, and value-based care, employing 155,000 teammates.

Requirements

High School Graduate.
Typically requires 1 year of experience in insurance coding and scheduling of patients in a health care setting.
Knowledge of medical terminology and International Classification of Diseases, Ninth Revision (ICD-9) coding.
Proficient with Microsoft Office or similar products.
Excellent organizational, communication, and human relations skills.
Ability to work in a fast-paced environment and meet deadlines.
Ability to effectively manage multiple priorities.
Must have high level of attention to detail.

Responsibilities

Makes adjustments to ensure maximum utilization of rooms and equipment, coordinating with surgical team leader as needed.
Collaborates with anesthesia to determine number of anesthesia providers available and coordinates changes to existing schedule with appropriate departments/staff.
Ensures all changes and updates are communicated in a timely manner.
Facilitates communication for the OR utilizing working knowledge of multiple line telephone, paging system, and hospital information system.
Makes calls/pages to physicians with schedule changes and additions.
Acts as a resource to all staff and callers (i.e., physicians, nurses, technicians, patients and families, hospital floors, hospitals outside the medical center, drug representatives, etc.).
Answers, screens, triages, prioritizes, and determines urgency of incoming calls.
Takes messages or makes pages as needed.
Responds to a wide variety of questions requiring considerable knowledge of department.
As appropriate, attempts to resolve issues to limit calls forwarded to staff.
Responds immediately to emergency situations; takes and documents information, orders needed supplies and contacts appropriate staff.
Serves as resource person for surgical questions.
Processes patient charges, calculates procedure time, and enters data into computer.
Reviews reports to ensure appropriate charges for each patient.
Verifies correct entry of codes.
Operates computer terminals, printers, copy machine, and fax machine.
Troubleshoots all equipment as necessary.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program