Clinic/Practice Assistant, Sports Medicine

Mass General Brigham•Wellesley, MA

3d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Are you highly organized, service-minded, and energized by helping patients have a smooth and positive experience? Join our Sports Medicine team as a Clinic/Practice Assistant, where you’ll play an important role in supporting daily practice operations, coordinating patient visits, and helping care teams deliver efficient, high-quality service. In this per diem role, you will help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies. You will perform a combination of administrative and clerical responsibilities that help keep the practice running smoothly, including patient scheduling, check-in and check-out processes, phone coverage, documentation, and other front-office activities. This position is ideal for someone who enjoys working in a fast-paced healthcare environment, communicating with patients and team members, and keeping details organized.

Requirements

High school diploma or equivalent required.
0–1 year of healthcare office experience required.
Basic proficiency with Microsoft Office applications.
Understanding of office operations and procedures, including filing, copying, scanning, printing, and faxing.
Ability to manage phone calls, answer routine questions, and resolve routine issues appropriately.
Strong written and verbal communication skills.
Ability to read and understand work-related documents and communicate clearly through email, memos, letters, and phone messages.
Strong organization, time management, and multitasking skills.
Ability to follow established protocols and work effectively within practice systems.

Responsibilities

Schedule patient appointments and maintain accurate appointment records.
Greet and assist patients throughout their visit experience.
Answer phones, respond to routine inquiries, take messages, and help coordinate appointments.
Support check-in, check-out, and patient flow processes.
File, scan, print, and organize patient-related materials and appointment schedules.
Process billing forms and scan documents into the patient medical record.
Request patient medical records and laboratory test results as needed.
Open, distribute, and manage incoming mail or faxes.
Prepare forms, records, schedules, memos, and other documents as directed.
Support prior authorizations, referrals, registration verification, and related administrative tasks.
Monitor waiting room activity and help respond to patient information needs.
Accept co-payments when required.