Clinic/Practice Assistant, Sports Medicine

Mass General Brigham•Wellesley, MA

1d•$18 - $23•Onsite

About The Position

This is a per diem role at Newton-Wellesley Hospital, supporting the Sports Medicine team. The Clinic/Practice Assistant will help fill staffing gaps and perform administrative and clerical responsibilities to ensure smooth daily practice operations. This includes patient scheduling, check-in/check-out, phone coverage, documentation, and other front-office activities. The role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys communicating with patients and team members, and is detail-oriented.

Requirements

High school diploma or equivalent required.
0–1 year of healthcare office experience required.
Basic proficiency with Microsoft Office applications.
Understanding of office operations and procedures, including filing, copying, scanning, printing, and faxing.
Ability to manage phone calls, answer routine questions, and resolve routine issues appropriately.
Strong written and verbal communication skills.
Ability to read and understand work-related documents and communicate clearly through email, memos, letters, and phone messages.
Strong organization, time management, and multitasking skills.
Ability to follow established protocols and work effectively within practice systems.

Responsibilities

Schedule patient appointments and maintain accurate appointment records.
Greet and assist patients throughout their visit experience.
Answer phones, respond to routine inquiries, take messages, and help coordinate appointments.
Support check-in, check-out, and patient flow processes.
File, scan, print, and organize patient-related materials and appointment schedules.
Process billing forms and scan documents into the patient medical record.
Request patient medical records and laboratory test results as needed.
Open, distribute, and manage incoming mail or faxes.
Prepare forms, records, schedules, memos, and other documents as directed.
Support prior authorizations, referrals, registration verification, and related administrative tasks.
Monitor waiting room activity and help respond to patient information needs.
Accept co-payments when required.