Clinic/Practice Assistant, Orthopedics Sports Medicine

Mass General Brigham•Hatfield, MA

6d•$18 - $23•Onsite

About The Position

Mass General Brigham is seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite, Monday through Friday. The Practice Assistant serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. This role is ideal for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting. The team currently consists of 8 Clinic/Practice Assistants, and they are looking for one more to complete their collaborative team. Mass General Brigham believes that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught.

Requirements

High school diploma or equivalent
Minimum of six (6) months reception or customer service experience required, preferably in a health care setting

Nice To Haves

Familiarity with insurance payers
Demonstrated knowledge of medical terminology
Bilingual Spanish/English

Responsibilities

Welcome patients and support check-in and check-out procedures.
Schedule appointments, maintain appointment records, and assist callers with routine inquiries.
Answer a high volume of phone calls with professionalism and excellent customer service.
Collect copayments as needed and process patient billing forms.
Scan documents into the patient medical record and support accurate documentation workflows.
Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed.
Support daily practice operations in partnership with the supervisor and practice team.