Clinic/Practice Assistant Senior

Mass General Brigham•Boston, MA

7d•$19 - $28•Hybrid

About The Position

Be the face of an exceptional patient experience while serving as a key resource within a busy, specialized Plastic Surgery practice. We're seeking an experienced, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both patients and colleagues.

Requirements

Experience in a healthcare, medical office, or specialty practice setting.
Strong organizational, communication, and customer service skills.
Ability to manage multiple priorities while maintaining accuracy and professionalism.
Experience with patient scheduling, registration, billing, and electronic medical records.
A collaborative approach and passion for supporting both patients and team members.
High School Diploma or Equivalent required
Office experience 3-5 years required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
Managing one's own time and the time of others.
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Coordinate patient scheduling, registration, check-in, and check-out activities.
Assist patients and callers with appointments, questions, and practice-related needs.
Process billing forms and maintain accurate patient records within electronic medical record systems.
Manage messages related to prior authorizations, prescription refills, provider questions, and test results.
Serve as a "Super User" for scheduling, registration, and billing systems, providing support and training to team members.
Perform advanced scheduling functions, including surgical scheduling, schedule management, and provider template coordination.
Provide functional guidance to Practice and Office Assistants and help support daily operations in partnership with leadership.
Assist with co-payment collection and other administrative functions as needed.