Clinic Outreach Manager

Amen Clinics•Atlanta, GA

About The Position

Amen Clinics is an outpatient healthcare organization providing mental wellness strategies and customized care for behavioral and psychiatric conditions. The Clinic Outreach Manager (COM) plans and implements outside sales and business development, community and clinical outreach, and referral development and maintenance. The role manages referral development and accounts, creates and executes marketing plans, and works to meet defined goals, grow referral activity, and support profitability across assigned accounts and territories. The COM collaborates with clients, management, the outreach team, clinic teams, and the admissions team, ensuring outreach and marketing align with Amen Clinics’ mission, vision, goals, standards, and by-laws. The position requires independent work, regular travel, and flexibility in workdays and hours.

Requirements

Ability to work independently and productively with minimal supervision.
Excellent oral and written communication skills.
Ability to speak effectively before stakeholders, groups, and organizations.
Ability to plan and organize community and provider events.
Ability to collaborate with outreach, clinic, and admissions teams to meet organizational goals.
Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
Ability to market and sell the company’s brand and services, pursuing new accounts and managing existing accounts.
Ability to learn quickly and grasp new information and underlying concepts.
Flexibility in working hours and days.
Ability to travel regularly for meetings, conferences, and events.
Knowledge of mental illnesses and treatment strategies.
Knowledge of Microsoft Office and CRM systems.

Nice To Haves

Bachelor’s degree.
Five or more years of sales experience.
Outside sales or field-based experience.
Experience calling on physicians, therapists, or healthcare providers.
Strong closing skills.
Self-starter with an entrepreneurial mindset.
Territory ownership experience.
CRM experience; Salesforce preferred.
Public speaking, presentations, and Lunch & Learn experience.

Responsibilities

Facilitate and maintain business development activity and results for established KPIs, including client and referent referrals and scheduled appointments.
Meet or exceed professionally referred patient targets, measured through revenue growth and evaluations or scans booked.
Develop and manage referral sources, including physicians, therapists, social services, attorneys, hospitals, professional organizations, and mental health centers, through appointments, meetings, calls, tours, emails, and events.
Research and monitor financial, technological, demographic, market, and competitive factors; identify opportunities and adjust marketing strategies as conditions change.
Make customer-focused decisions independently and with management support.
Plan tasks and projects, set objectives, develop schedules, anticipate roadblocks, track performance, and evaluate results.
Deliver effective presentations to individuals and groups of varying sizes and roles.
Use customer and patient feedback to improve services and meet internal and external customer expectations.
Maintain the referent database and accurately log accounts, contacts, and activities in the company CRM.
Build and maintain relationships with industry influencers and community and strategic partners.
Develop and adhere to the approved outreach budget.
Coordinate and lead weekly tours for prospective professional referents.
Organize trainings, community events, and professional in-service events.
Implement monthly, seasonal, and annual marketing strategies and evaluate results.
Provide weekly and monthly activity and account reports to the supervisor.
Communicate regularly with the outreach team and management through project management and chat software, email, and phone.
Timely report needs, concerns, and barriers to success to the supervisor, including potential solutions.
Participate in educational opportunities and attend industry events and conferences to maintain job knowledge.
Follow up on professional inquiries and leads within 24 hours.