Clinic Outreach Manager

AMEN CLINICS, INC., A MEDICAL CORPORATION•Atlanta, GA

About The Position

The Clinic Outreach Manager (COM) plans and implements outside sales and business development, community and clinical outreach, and referral development and maintenance for Amen Clinics Inc. The role manages referral development and accounts, develops marketing plans, prioritizes activities to meet goals, drives results in assigned accounts and territories, and secures new accounts to support profitability and growth. The COM works with clients, management, peers, outreach teams, and clinic teams, and ensures marketing and outreach efforts meet organizational standards and align with ACI’s vision, mission, goals, and bylaws. The role involves building and maintaining professional referral networks, conducting outreach and presentations, organizing events and tours, tracking activity in the company CRM, evaluating markets and marketing results, managing an approved outreach budget, and reporting progress and roadblocks to a supervisor. Regular travel is required, and working hours and days require flexibility.

Requirements

Ability to work independently and productively with minimal supervision.
Excellent oral and written communication skills.
Ability to speak effectively before stakeholders, groups, and organizations.
Ability to plan and organize community and provider events.
Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
Ability to market and sell the company’s brand and services, acquiring new accounts and managing existing accounts.
Ability to learn quickly, understand new information, and grasp underlying concepts.
Flexibility in working hours and days.
Ability to travel regularly for meetings, conferences, and events.
Knowledge of mental illnesses and treatment strategies.
Knowledge of MS Office and CRM systems.
Timely follow-up on professional inquiries and leads within 24 hours.

Nice To Haves

Bachelor’s degree.
Five or more years of sales experience.
Outside sales or field-based experience.
Experience calling on physicians, therapists, or healthcare providers.
Strong closing skills.
Self-starter with an entrepreneurial mindset.
Territory ownership experience.
CRM experience; Salesforce preferred.
Public speaking, presentations, and Lunch & Learns experience.

Responsibilities

Independently maintain business development activity and results against established KPIs, including referrals and appointments scheduled.
Meet or exceed professional referral targets, supporting revenue growth and evaluation or scan bookings through independent work and collaboration with outreach and clinic teams.
Obtain and manage referral sources, including physicians, therapists, social services, attorneys, hospitals, professional organizations, and mental health centers, using appointments, meetings, calls, tours, emails, and events.
Research and monitor financial, technological, and demographic factors to identify market opportunities and respond to competition.
Use market research to adjust marketing strategies as market and competitive conditions change.
Make customer-focused decisions independently and with management support and direction.
Plan and scope projects, set goals, develop schedules, anticipate roadblocks, measure performance, and evaluate results.
Present effectively in one-on-one, small-group, and large-group settings.
Use customer and patient feedback to improve ACI services and meet internal and external customer expectations.
Enter and maintain referral-source data and log accounts, contacts, and activities in the company CRM.
Build and maintain relationships with industry influencers and community and strategic partners.
Develop and adhere to the approved outreach budget.
Coordinate and lead weekly tours for prospective professional referral sources.
Organize and coordinate trainings, community events, and professional in-service events.
Implement monthly, seasonal, and annual marketing strategies and evaluate results.
Provide weekly and monthly activity and account reports to the supervisor.
Communicate regularly with the outreach team and management through project-management tools, chat, email, and phone.
Promptly report needs, concerns, and roadblocks to the supervisor, including potential solutions.
Collaborate with outreach, clinic, and admissions teams to meet ACI goals.
Keep job knowledge current through educational opportunities, industry events, and conferences.
Follow up on professional inquiries and leads within 24 hours.