Clinic Operations Supervisor

Dane Street, LLC•Seattle, WA

18d•Remote

About The Position

The Clinic Operations Supervisor maintains Dane Street’s local Washington clinics and oversees the clinic administrator team, schedules, and on-site coverage. The supervisor ensures that administrators complete exam and testing scheduling, document preparation, record retrieval, and other assigned tasks in a timely manner. The role also supports positive working relationships with IME physician panel members, Washington L&I, clients, and claimants. The position oversees clinic administration, intake of new cases, and assignment and scheduling of cases to physicians. It includes reviewing and verifying case information, coordinating with clients about missing information, organizing documentation according to special handling requirements, managing reschedules and additional testing, and ensuring physician assignments comply with availability, location, jurisdictional and client requirements, and conflict-of-interest checks. Success involves applying Washington workers’ compensation IME rules and regulations, delivering strong service and quality, and developing the clinic administration and scheduling team. The first 90 days include onboarding and learning clinic workflows and L&I guidelines, evaluating coverage and scheduling practices, establishing coaching and management practices, implementing operational improvements, and taking full responsibility for day-to-day team leadership and KPI monitoring. The role includes regular and as-needed attendance at in-person clinics. It is described as a remote-work position with work-from-home technical requirements: employees must supply and support their own internet service and maintain an uninterrupted connection. The company provides Apple equipment and a media stipend for the remote workspace.

Requirements

Experience and thorough understanding of the Washington L&I claims process.
Experience in in-clinic administration roles.
Ability to attend in-person clinics regularly and as needed.
Must supply and support own internet service for work-from-home work and maintain an uninterrupted internet connection.

Nice To Haves

Associate degree in Healthcare Administration or Business Management preferred.
Leadership experience preferred.

Responsibilities

Supervise general administrative duties supporting management, IME physicians, and claimants in the clinic.
Maintain ultimate responsibility for clinic calendars and administrator schedules.
Hire, train, and manage the performance of clinic administrative staff.
Attend in-person clinics regularly and as needed.
Manage incoming call queues and administrator availability.
Manage intake of new cases and review and verify case information and requests.
Work with clients to obtain information missing from claims.
Ensure documentation preparation is organized in accordance with special handling requirements.
Manage rescheduling requests and additional testing as needed.
Assign and schedule new cases to physicians based on location, availability, guidelines, jurisdictional requirements, and client requirements.
Ensure assigned physicians have no conflict of interest with case assignments.
Complete other duties as assigned.
Assess clinic coverage, staff capacity, and scheduling practices; identify and address bottlenecks and operational inefficiencies.
Coach and manage staff, establish one-on-one meeting cadence and expectations, implement operational improvements, and monitor team KPIs.

Benefits

Medical, dental, and vision coverage for employees and their families.
Voluntary life insurance options for employees, spouses, and children.
Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
Basic life insurance at no cost.
Short-term disability coverage at no cost.
Long-term disability coverage at no cost.
Paid time off.
401(k) plan with company match.
Apple equipment and a media stipend for the remote workspace.
Professional growth opportunities.
Employee development opportunities.