Clinic Operations Supervisor

Dane Street•Seattle, WA

17d

About The Position

The Clinic Operations Supervisor is responsible for maintaining Dane Street’s local Washington clinics and overseeing clinic administrators, schedules, and on-site coverage. The role ensures that exam and testing scheduling, document preparation, record retrieval, and other administrative tasks are completed promptly. It also supports positive working relationships with IME physician panel members, Washington L&I, and claimants. The supervisor oversees clinic administration and calendars, hires and develops administrative staff, manages incoming call queues, handles new-case intake, coordinates missing information with clients, and ensures appropriate documentation and special handling. The role assigns and schedules cases to physicians based on location, availability, guidelines, jurisdictional and client requirements, and checks for conflicts of interest. Success involves following Washington workers’ compensation IME rules and regulations, providing high-quality service, and developing the staff responsible for clinic administration and scheduling. The first 90 days include onboarding and learning workflows and L&I guidelines, assessing coverage and scheduling operations, establishing coaching practices, implementing process improvements, assuming team leadership, and beginning regular KPI monitoring. The position is described as supporting local Washington clinics and requiring regular or as-needed in-person clinic attendance. The posting also identifies a collaborative remote culture and provides work-from-home technical requirements: employees in work-from-home positions must supply and support their own internet service and maintain an uninterrupted connection.

Requirements

Experience and thorough understanding of the Washington L&I claims process.
Experience in in-clinic administration roles.
For work-from-home positions, supply and support own internet service and maintain an uninterrupted internet connection.

Nice To Haves

Associate’s degree in Healthcare Administration or Business Management preferred.
Leadership experience preferred.

Responsibilities

Supervise general administrative duties supporting management, IME physicians, and claimants in the clinic.
Maintain ultimate responsibility for clinic calendars and administrator schedules.
Hire, train, and manage the performance of clinic administrative staff.
Attend in-person clinics regularly and as needed.
Manage incoming call queues and administrator availability.
Manage intake of new cases and review and verify information and requests.
Work with clients to obtain missing information needed to process claims.
Ensure appropriate documentation preparation and special handling are organized.
Manage reschedule requests and additional testing as needed.
Assign and schedule new cases to physicians based on location, physician availability, applicable guidelines, jurisdictional requirements, and client requirements.
Ensure assigned physicians have no conflicts of interest with case assignments.
Complete other duties as assigned.
Assess clinic coverage, staff capacity, and scheduling practices and address bottlenecks or operational inefficiencies.
Coach and manage staff, establish one-on-one meetings and team expectations, implement process improvements, and monitor team KPIs.

Benefits

Medical, dental, and vision coverage for employees and their families.
Voluntary life insurance options for employees, spouses, and children.
Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
Basic life insurance at no cost.
Short-term disability coverage at no cost.
Long-term disability coverage at no cost.
Paid time off.
401(k) plan with company match.
Apple equipment and a media stipend for remote workspace.
Professional growth opportunities.
Commitment to employee development.