Clinic Office Coordinator

Spectrum Health Systems•Worcester, MA

22h•$21 - $21•Onsite

About The Position

The Clinical Office Coordinator is responsible for greeting clients, answering client questions regarding appointment schedules, directing them to the appropriate clinician, and completing other administrative tasks as directed. This role also involves answering the telephone professionally, transferring calls, and recording messages. The coordinator will greet clients, staff, and visitors in a professional and friendly manner, demonstrating respect for everyone. Additionally, they will collect co-payments and fees according to clinic policy, accurately documenting all transactions.

Requirements

High school diploma or GED required.
Computer experience and familiarity with Windows, Microsoft Outlook, and Microsoft Word required.
Organized and has strong communication skills.

Nice To Haves

Bilingual (English/Spanish) preferred.
Prior experience as receptionist in a healthcare setting preferred.
Familiarity working with insurances preferred.

Responsibilities

Greeting clients, answering client questions regarding appointment schedules, directing them to the appropriate clinician, and completing other administrative tasks as directed.
Answering the telephone in a professional, friendly manner and transferring calls to identified staff and/or recording messages as necessary.
Greeting clients, staff and/or visitors in a professional, friendly manner.
Demonstrating respect for supervisors, co-workers, and clients.
Collecting co-payments, fees, etc. for services rendered from clients according to clinic policy, accurately documenting all transactions as needed.