Clinic Care Coordinator Supervisor/Office Manager

Apple Tree Dental•Saint Paul, MN

About The Position

Apple Tree Dental is a nationally recognized, innovative non-profit group practice that provides comprehensive dental care to patients of all ages and abilities. Services are delivered at Centers for Dental Health and through mobile and on-site programs at long-term care and assisted living facilities, Head Start centers, group homes, and schools. The Clinic Care Coordinator Supervisor/Office Manager leads and guides staff, oversees daily office operations, and develops and maintains oral health care clinical provider schedules to support productivity, sustainability, and collaboration between support and clinical teams. The role also supports patient relations, compliance, credentialing, reporting, facility operations, and quality improvement. Other duties may be assigned as organizational needs arise.

Requirements

Administrative experience required.
Dental office experience required.
High school diploma required.
Listen to, understand, and appropriately respond to patient and customer needs; meet reasonable needs of patient, family, and customer groups and contribute to customer satisfaction.
Demonstrate professional behavior and comply with personnel and departmental policies.
Work actively and respectfully with others, maintain confidentiality, and address issues courteously.
Support coworkers and patients in a positive manner and help and teach others.
Participate in required educational courses and maintain current licensure and certifications, if applicable.
Follow safety practices and identify and work to resolve safety issues in accordance with policy, seeking assistance when necessary.
Ability to tolerate prolonged sitting and perform frequent, repetitive office movements requiring mobility, manual dexterity, and hand-eye coordination.
Ability to distinguish letters and symbols and use telephones, computers, keyboards, copiers, calculators, and adding machines.
Ability to work under stressful conditions and tolerate irregular hours when required.
Ability to lift up to 20 lbs.

Nice To Haves

Knowledge of Open Dental.
Associate degree or higher.
Management experience.

Responsibilities

Oversee recruitment, selection, employee engagement, employee relations, retention, policy interpretation, recognition, and performance management, including reviews, coaching, disciplinary actions, and terminations as necessary.
Address team member concerns in collaboration with supervisors and Human Resources.
Coordinate orientation and training for new dentists, dental and advanced dental therapists, dental hygienists, and support staff on office policies and clinical procedures.
Manage oral health care team schedules, including time-off requests, sick calls, provider availability, mobile dental offices, and clinic operatories.
Monitor appointment accuracy and provider schedules to maximize productivity.
Collaborate with the Center Director, Chief Operating Officer, Office Manager, and other leaders to develop, maintain, and improve office support procedures, resolve scheduling conflicts, support program growth, and improve patient experiences.
Ensure patient complaints are appropriately addressed and resolved.
Respond to procedural questions and concerns, assist patients with insurance and financial information for extensive treatment plans, and perform Clinic Care Coordinator and Greeter duties as needed.
Ensure HIPAA compliance within the oral health support team and promote adherence to organizational, office, and clinical policies and procedures.
Coordinate health plan credentialing and onboarding for new dentists, oversee the Dental Director program, and provide administrative support for the IV Sedation program, as applicable.
Prepare and provide production, statistical, and financial reports; monitor employee turnover and provider productivity; and recommend and implement operational improvements.
Oversee office equipment maintenance, facility cleaning contracts, and general facility maintenance.
Coordinate, attend, and lead meetings and committee assignments as needed to support communication and collaboration.
Support and participate in quality improvement activities, departmental meetings, safety practices, and changes to work practices.
Perform other duties and responsibilities as assigned.