Clinic Office Coordinator/ Accounts Receivable Analyst

Forrest City Medical Center•Forrest City, AR

32d•Onsite

About The Position

This role involves interacting with patients to ensure efficient check-in and check-out processes, answering questions about facility policies and services, making appointments, and handling special requests. The position also includes collecting co-pays and deductibles, performing administrative duties such as answering phones, maintaining a clean workspace, and assisting managers and co-workers. The role requires relying on limited experience and judgment to plan and accomplish goals, performing a variety of tasks under general supervision, and utilizing creativity and latitude. The position reports to the Director of Provider Practices.

Requirements

High school diploma or its equivalent
1- 5 years of previous clinic experience preferred
Experience dealing with insurance companies, write offs, bad debt and collections
Customer Service attitude, professional and pleasant
Ability to communicate effectively with patient, payor and provider and staff
Previous medical clinic experience a must

Responsibilities

Monitoring all details of the collections of missing and unresolved payment issues of overdue accounts.
Dealing with insurance companies, write offs, bad debt and collections.
Assisting with patient medical accounts to ensure they are properly billed for the services rendered.
Updating insurance information on patient medical accounts.
Making outgoing collection calls on aging accounts.
Ensuring check-in and check-out is carried out efficiently.
Answering questions about the facility's policies and services.
Making advance appointments and handling special requests.
Collecting co-pays, deductibles etc... from patients.
Performing administrative duties such as answering phones, cleaning work space, and assisting managers and co-workers as needed.