Clinic Office Assistant I

Spectrum Health & Human Services•Springville, NY

22h•$17 - $19•Onsite

About The Position

Spectrum Health & Human Services partners with adults, children, and families recovering from behavioral, emotional, mental health, and/or substance-related disorders, offering individualized opportunities for hope, empowerment, and support. The Clinic Office Assistant I performs complex administrative tasks and supports clinicians, providers, and/or managers while providing exceptional customer service to the individuals served. This is a full-time role serving locations at 326 Orchard Park Rd, West Seneca, and 27 Franklin St, Springville. Travel between sites may be required to provide coverage for other support staff.

Requirements

High school diploma or equivalent.
Strong ability to navigate computer programs, including Microsoft Office, internet search engines, and the agency’s Electronic Health Record system.
Excellent customer service skills with clients and colleagues.
Excellent computer skills and ability to use office machines.
Strong verbal and written communication skills.
Meticulous attention to detail and excellent time-management and organizational skills.
Ability to multitask in a fast-paced work environment.
Valid driver’s license with an acceptable driving record and reliable transportation.

Nice To Haves

One year of work experience in a related field is preferable.

Responsibilities

Demonstrate agency core values in day-to-day activities and consistently model the criteria and values that support trust, interdependencies, and teamwork.
Maintain a neat and organized workspace.
Travel between sites as needed to provide coverage for other support staff.
Greet clients and check them in for appointments in a friendly manner.
Manage intakes, scheduling, audits, uploading documents into client health records, patient letters, and filing.
Answer calls politely and direct them to the appropriate person.
Verify third-party payer and Medicaid insurance daily and complete financial reviews.
Collect, reconcile, and post client payments.
Send and receive incoming and outgoing mail and faxes.
Respond to high-volume email requests in a timely manner.
Attend onsite and offsite meetings as assigned.
Perform other duties as assigned.