Clinic Manager (Hillside)
About The Position
Orthodontic Experts is seeking a Clinic Manager to oversee the day-to-day operations of its Hillside clinic. The role manages and motivates clinic staff, supports efficient scheduling, and helps ensure patients receive high-quality care in a safe and secure environment. The manager is also responsible for clinic systems, facilities, equipment, records, compliance, budgets, reporting, and staff training. Travel availability to the Willowbrook, Aurora, and Glendale Heights offices is required; when traveling to another clinic, the manager performs the duties and responsibilities of the role, including administrative tasks. The position is based at 100 S. Mannheim Rd, Ste G04, Hillside, IL 60162. The stated schedule is Monday through Wednesday, 8:45 a.m.–5:00 p.m.; Thursday and Friday, 6:45 a.m.–3:00 p.m.; and two Saturdays per month. The annual pay range is $50,000–$65,000.
Requirements
- Bachelor’s degree or equivalent.
- 3–4 years of experience in office administration.
- 2 years of office management experience.
- Excellent computer skills, including high proficiency in Microsoft Word, Excel, Outlook, and PowerPoint, and Google Suites.
- Availability to travel to the Willowbrook, Aurora, and Glendale Heights offices.
- Availability to work two Saturdays per month.
Responsibilities
- Train and supervise office personnel and coordinate clinic staff training.
- Manage patient scheduling, adjust schedules as needed, monitor no-shows, and arrange calls and rescheduling.
- Conduct patient sessions to review treatment and payment plans.
- Monitor office systems to ensure they operate effectively.
- Build and oversee a medium to large team of direct reports; facilitate office staff meetings to recognize successes, communicate policy and procedure changes, and plan upcoming events.
- Ensure compliance with regulatory procedures and maintain patient data and records securely in accordance with regulations and company policies.
- Handle patient complaints and provide feedback to providers and assistants on clinical matters.
- Order equipment and supplies and address related issues.
- Complete monthly, quarterly, and annual operational checklists and provide weekly and monthly reports to leadership.
- Coordinate and facilitate monthly meetings for clinical staff.
- Maintain the appearance and functionality of the office and maintain facilities and equipment in accordance with hygiene, safety, and OSHA requirements.
- Monitor and maintain the office budget.
- Participate in marketing events.
- Maintain team members’ weekly schedules.
- Assist the Treatment Coordinator with welcome, lost-case, and denied-case calls.
- Handle cash.
- When traveling to another clinic, perform the role’s duties and responsibilities, including administrative tasks.
- Perform other duties as assigned.
Benefits
- Paid training
- Travel pay when traveling to sister clinics more than 15 miles from the base clinic
- Clinical bonuses
- Paid time off
- Holiday pay
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accident insurance
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Pet insurance
- Tuition assistance program
- Identity Theft Protection
- MetLife MetLaw Legal Insurance
- Transit reimbursement (Commuter Account)
- Free and discounted orthodontic treatments
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What This Job Offers
Job Type
Full-time
Career Level
Manager
