Clinic Manager (Ophthalmology)

Cincinnati Eye Institute•Middletown, OH

23h

About The Position

The Clinic Manager oversees clinical staff processes within the assigned area and leads staff in the efficient day-to-day operations supporting each Ophthalmologist. The role provides operational leadership for office visits and in-office surgical procedures in a fast-paced clinical environment, with a focus on exceptional, patient-centered service and accurate clinical documentation.

Requirements

Effective communication within the scope of responsibility.
Favorable result on a background check.
Proof of identity and authorization to work in the United States.
High school diploma or GED equivalent.
At least 5 years of experience leading a clinical team in ophthalmology.
At least 5 years of experience using an Electronic Medical Record (EMR) and completing medical documentation.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.
Previous experience managing PACS or similar systems.

Responsibilities

Lead assigned teams in providing exceptional customer service throughout each patient encounter.
Promote professional, welcoming interactions, including prompt greetings and thanking patients when they leave.
Provide operational leadership to staff supporting the Ophthalmologist during office visits and in-office surgical procedures.
Ensure staff correctly submit physician-prescribed medications and refill requests to patients’ pharmacies.
Ensure timely workflow for visual fields, biometry, refractions, OCT, and topography testing.
Ensure patient information gathered during examinations is accurately entered in the Electronic Health Record by assigned staff.
Oversee patient communication about follow-up care, surgeries, procedures, and post-operative care, ensuring it is patient-focused.
Maintain sanitary use of equipment during care visits.
Assist with training, staff development plans, and performance evaluations.
Manage prior authorizations, patient refills, physician schedules, and referral correspondence for the assigned team.
Advise management on staffing for the functional team in support of physician schedules and company policies.
Support management in guiding and supervising clinical staff in accordance with the employee handbook.
Deploy company objectives where applicable.
Enforce HIPAA and OSHA standards and company-identified best practices in care delivery.
Perform other duties as assigned.