Clinic Manager (Ophthalmology)

Eye Care Partners Career Opportunities•Middletown, OH

2d•Onsite

About The Position

The Clinic Manager is responsible for managing and overseeing clinical staff processes within the assigned scope. The role leads staff in the accurate and efficient execution of day-to-day operations supporting each Ophthalmologist in a fast-paced clinical environment. The manager provides operational leadership for office visits and in-office surgical procedures, oversees patient service and communication, supports staff training and performance management, and ensures compliance with company policies, HIPAA, OSHA, and company best practices. The role may require overtime as needed.

Requirements

Effective communication within the scope of responsibility.
Favorable background check result required.
Must provide proof of identity and authorization to work in the United States.
High school diploma or GED equivalent required.
At least 5 years leading a clinical team in ophthalmology.
At least 5 years of experience using an Electronic Medical Record (EMR) and completing medical documentation.
Ability to meet the described physical requirements, including lifting, carrying, pushing, and pulling items up to 25 lbs; strong fine motor skills and full use of hands; and required visual and auditory acuity.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.
Previous experience managing PACS or similar systems.

Responsibilities

Lead assigned functional teams in providing exceptional customer service during every patient encounter, including professional and courteous greetings.
Provide operational leadership to staff supporting the Ophthalmologist during office visits and in-office surgical procedures.
Ensure staff correctly submit physician-prescribed medications and refills to patients’ pharmacies.
Ensure timely workflow for visual fields, Biometry, refractions, OCT, and Topography testing.
Ensure patient information gathered during exams is accurately entered in the EHR by assigned team members.
Oversee patient communication about follow-up care, surgeries, procedures, and post-operative care, ensuring communication is patient-focused.
Maintain sanitary equipment use throughout care visits for the assigned team.
Assist with training, staff development plans, and performance evaluations.
Manage prior authorizations, patient refills, Doctor schedules, and referral correspondence for the assigned team.
Advise management on functional team staffing in support of Doctor schedules and company policies.
Support management in guiding and supervising clinical staff consistent with the company employee handbook.
Deploy company objectives where applicable.
Enforce HIPAA and OSHA standards and company-identified best practices in the conduct of care among team members.
Perform other duties as assigned.