Clinic Manager (Ophthalmology)

Cincinnati Eye Institute•Middletown, OH

About The Position

The Clinic Manager oversees clinical staff processes within an assigned scope of responsibility and leads staff in the day-to-day operations supporting an Ophthalmologist in a fast-paced environment. The role provides operational leadership for office visits and in-office surgical procedures, promotes exceptional patient service, and ensures clinical processes and patient communications are accurate, timely, and patient-focused. The manager supports staff training, development, and performance evaluations; manages operational workflows and schedules; and helps ensure compliance with company policies, HIPAA, OSHA, and identified best practices. Other duties may be assigned, and overtime may be required as needed.

Requirements

High School Diploma or GED equivalent.
At least 5 years of experience leading a clinical team in ophthalmology.
5 years of experience using an Electronic Medical Record (EMR) and completing medical documentation.
Effective communication within the scope of responsibility.
Favorable background check.
Proof of identity and authorization to work in the United States.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred.
Previous experience managing PACS or similar systems is preferred.

Responsibilities

Lead assigned functional teams in providing exceptional customer service during patient encounters, including ensuring staff greet patients promptly and professionally.
Provide operational leadership to staff supporting the Ophthalmologist during office visits and in-office surgical procedures.
Ensure staff correctly submit physician-prescribed medications and refills to patients’ pharmacies.
Ensure timely workflow for visual fields, Biometry, refractions, OCT, and Topography testing.
Ensure patient information gathered during examinations is accurately recorded in the Electronic Health Record by assigned team members.
Oversee patient communication about follow-up care, surgeries, procedures, and post-operative care, ensuring it is patient-focused.
Maintain sanitary use of equipment throughout care visits for the assigned team.
Assist with staff training, development plans, and performance evaluations.
Manage prior authorizations, patient refills, physician schedules, and referral correspondence for the assigned team.
Advise management on staffing for the functional team in support of physician schedules and company policies.
Support management in guiding and supervising clinical staff consistent with the employee handbook.
Deploy company objectives where applicable.
Enforce HIPAA and OSHA standards and company-identified best practices in the conduct of care.
Perform other duties as assigned; overtime may be required as needed.