Clinic Manager (Ophthalmology)

Eye Care Partners•Middletown, OH

About The Position

The Clinic Manager is responsible for managing and overseeing clinical staff processes within the assigned area. The role leads staff in the efficient execution of day-to-day operations supporting each Ophthalmologist in a fast-paced environment. The Clinic Manager also supports management with staff guidance and supervision and helps deploy company objectives where applicable.

Requirements

Effective communication within the scope of responsibility.
Favorable background check required.
Must provide proof of identity and authorization to work in the United States.
High School Diploma or GED equivalent required.
At least 5 years leading a clinical team in ophthalmology.
At least 5 years of experience using an Electronic Medical Record (EMR) and completing medical documentation.
Ability to perform the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 lbs; strong fine motor skills and full use of hands; and visual and auditory acuity.
Overtime may be required as needed.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.
Previous experience managing PACS or similar systems.

Responsibilities

Lead assigned teams in providing exceptional customer service during every patient encounter.
Set and reinforce professional patient service, including promptly greeting patients and thanking them when they leave.
Provide operational leadership to staff supporting the Ophthalmologist during office visits and in-office surgical procedures.
Ensure assigned staff correctly submit Physician-prescribed medications and refill requests to patients’ pharmacies.
Ensure timely workflow for visual fields, Biometry, refractions, OCT, and Topography testing.
Ensure patient information gathered during exams is accurately recorded in the EHR by assigned team members.
Oversee patient-focused communication about follow-up care, surgeries, procedures, and post-operative care.
Maintain sanitary use of equipment throughout care visits for the assigned team.
Assist with training, staff development plans, and performance evaluations.
Manage prior authorizations, patient refills, Doctor schedules, and referral correspondence for the assigned team.
Advise management on team staffing in support of Doctor schedules and compliance with company policies.
Support management in guiding and supervising clinical staff in accordance with the company employee handbook.
Deploy company objectives where applicable.
Enforce HIPAA and OSHA standards and company-identified best practices in the conduct of care.
Perform other duties as assigned.