Clinic Manager - Outpatient Rehabilitation (Hiram, GA)

Wellstar Health System•Dallas, GA

5d•Onsite

About The Position

The Clinic Manager provides leadership and directs activities and services for an area within Wellstar’s Rehabilitation Division. The role implements standards of practice, departmental policies and procedures, and initiatives to maintain and improve patient-care quality. The manager ensures staff and program compliance with standards, policies, procedures, and regulatory requirements, and is accountable for patient-care standards, financial performance, human-resource management, patient and customer satisfaction, reporting, and coordination with other hospital departments. The position directs age-specific rehabilitative practices responsive to the biological, developmental, psychosocial, and clinical needs of patients and families, while fostering communication and collaborative practice with physicians and other departments. The manager oversees daily program operations and delivery of rehabilitative care, supports patient and family education and discharge planning, promotes positive experiences for patients and staff, and manages staffing, staff competency, performance, orientation, and continuing education. The position coordinates accreditation and regulatory compliance with the Director of Rehabilitation Services and contributes to operational and capital budgeting and productivity goals. The role also performs other assigned duties and complies with Wellstar policies, standards of work, and code of conduct.

Requirements

A bachelor’s degree in Nursing or Counseling, a master’s degree in Physical Therapy, Occupational Therapy, Speech Pathology, or Social Work, or a doctorate in Physical Therapy.
At least 3 years of clinical experience in a hospital environment.
One of the following licenses or certifications is required upon hire: CRC (Certified Rehabilitation Counselor); LCSW (Licensed Clinical Social Worker, Georgia); LMSW (Licensed Master Social Worker, Georgia); OT (Occupational Therapist); PT (Physical Therapist); RN (single-state registered nurse); RN-Compact (multistate compact registered nurse); or SLP (Speech Language Pathologist).
Strong interpersonal skills to facilitate team dynamics.
Time-management, leadership, prioritization, and change-management skills to focus on system goal achievement.

Nice To Haves

At least 5 years of experience managing multidisciplinary staff in rehabilitative services.

Responsibilities

Coordinate delivery of patient care and maintain a safe, therapeutic environment informed by current clinical and technological advances in rehabilitative care.
Assess trends and advances in the area of practice and take appropriate action to improve functional outcomes, patient satisfaction, and cost-effective care.
Review and update program standards, policies, and procedures to support compliance, standardization, and current practice.
Oversee daily program operations and adapt patient-care processes with physicians to meet assessed patient and family needs.
Assess, provide, and evaluate rehabilitative practices and ensure the quality of services delivered.
Ensure staff collaboration in discharge planning and patient/family education to support cost-effective care in appropriate settings.
Promote a positive environment for patients, families, staff, and the community; respond effectively and promptly to inquiries and complaints.
Serve as a liaison among rehabilitative staff, physicians, and administration, and promote teamwork through positive interactions and feedback.
Support employee morale and team performance by setting measurable team goals, monitoring progress, and communicating progress to staff.
Participate in selecting qualified personnel and ensure competent and adequate staffing.
Ensure staff compliance with system and facility policies, standards of practice, and documentation standards; maintain performance logs and evaluate staff competency and performance.
Recognize staff achievements and oversee continuing education, orientation, and verification of agency staff credentials and competency.
Coordinate with the Director of Rehabilitation Services on regulatory compliance and develop and implement professional standards based on recognized standards of care, JCAHO and CARF standards, regulations, and system policies.
Monitor staff compliance with regulatory standards.
Assist with developing and implementing operational and capital budgets, establishing productivity measures, and achieving program and team goals.
Maintain FTE, salary, and expense budgets at or below budgeted levels and analyze data relevant to budget variances.
Assist in developing collaborative approaches to promote quality, cost-effective rehabilitative services across the continuum.
Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.