Clinic Manager

VIACARE COMMUNITY HEALTH CENTER•Los Angeles, CA

24d•$70,304 - $79,040•Onsite

About The Position

Under the direction of the Director of Operations, the Clinic Manager (CM) is responsible for the clinic's day-to-day operations. The CM will ensure that the highest quality of care is delivered to Via Care patients through excellent customer service and timely service delivery. The CM will have direct supervision over the site’s Front Office staff and Medical assistants. The CM will work closely with the LVN to ensure the Front and Back Offices work synergistically to support patient and care team needs. The CM will work closely with the Operations Director to implement workflows that support quality of care and efficiency management, including the effective utilization of EHR. Additionally, this position will support quality reporting measures, including Meaningful Use, UDS, Pay for Performance, PCMH, and HRSA 18 requirements. The CM will support providers in meeting their per-day targets by ensuring that the schedule is booked to capacity and by facilitating walk-in patients to replace no-shows.

Requirements

Minimum BA degree in health care, public health, or a related field and/or 1-year supervisory experience
Bilingual English/Spanish preferred
Experience supervising and developing personnel
Experience working with multiple benefits programs, including Private insurance and government programs.
Experience with Microsoft word and excel
Experience working in a Federally Qualified Health Center preferred
Must possess current CPR and First Aid certification
Cultural and linguistic competency and diversity sensitivity
Ability to work independently and as a member of various teams and committees
Ability to communicate orally and in writing in a professional manner
Strong problem-solving and conflict-resolution skills
Reliable transportation to travel between work sites.
Subject to a criminal background check prior to employment
TB and annual Influenza, to be renewed every year. Boosters as needed.
Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Nice To Haves

Bilingual English/Spanish preferred
Experience working in a Federally Qualified Health Center preferred

Responsibilities

Complies with organizational policies and procedures
Assist with the implementation of PCMH and Electronic Health Record (EHR)
Review FD/MA/Provider billing error reports to identify action plans and develop health center staff training to address billing errors
Ensures correct documentation and recording of all pertinent information in the patient's chart in compliance with Clinic policies, contract requirements, and government regulations
Participates in preparing for facilities and programmatic audits
In conjunction with the LVN, monitor all laboratory/equipment logs as required by program and funding guidelines
Demonstrates a thorough knowledge of infection control procedures; strictly adheres to policies and procedures
Observes Infection control techniques (i.e., including hand washing) of clinical staff (MAs/LVNs) and ensures timely documentation and submission of educational efforts with clinical staff (MAs/LVNs) to the Director of Operations
Monitors strict adherence to universal precautions as established by the Centers for Disease Control and Prevention, the Occupational Safety and Health Administration, and the Department of Homeland Security/Office of Alien Affairs.
Ensures clinical staff observe, record, and report to the provider the patient/client condition and reaction to medications and treatments
Monitors staff compliance with dress code and badge policy at all times in patient/client care areas
Assists the management team in recruiting and hiring of appropriate staff
Assigns workloads, develops priorities, and establishes work schedules necessary to ensure timely and accurate completion of tasks.
In conjunction with the Director of Operations and RN, establishes accountability and performance goals and provides counseling, coaching, feedback, recognition, training, and development of staff (FD/MAs/LVNs)
In conjunction with the Director of Operations, performs yearly appraisals and develops performance objectives, resulting in the growth and development of direct reports
Attends and actively participates in all team and staff meetings
Participates in and develops biweekly huddle opportunities in conjunction with the Director of Operations
Communicates regularly and effectively with the COO/Director of Operations about patient flow issues and participates in improvement efforts
Monitors supplies and coordinates with staff for the procurement of medical, office supplies, and equipment to ensure the availability of adequate equipment and supplies required to provide patient care services.
Supports and participates in meetings and training seminars to continue education, knowledge, skills, and professional competence of the staff (FD/MAs/LVNs)
Initiates appropriate emergency procedure and communicates with the providers/COO/Director of Operations
Reports to the Director of Operations any unusual occurrences in a timely fashion
Develops and ensures adherence to the clinic staff (FD/MAs/LVNs) schedule and bi-monthly/weekly/daily assignments
Submit and follow up on IT and maintenance requests to maintain the working conditions of equipment cleanliness and orderliness of the clinic
Ensures the cleanliness of the lobby, vital areas, lab, exam rooms, and proper functioning of equipment by visual inspection, routine testing, and other methods.
Ensures and improves customer service to patients and staff by demonstrating skills that are consistent with the organization’s values
Utilizes effective verbal and non-verbal forms of communication
In Conjunction with the LVN/RN/Director of Operations hire, train, and recognize qualified staff fitting Via Care mission statement and performance expectations
Responsible for ensuring the clinic opens and closes at the appropriate times, as well as ensuring security and privacy protocols (e.g HIPAA) are followed in order to ensure the staff, health center assesses, and data are safe and secure
Assist with emergency preparedness plans and tasks
Work with the Outreach and Enrollment department to retain assigned patients
Assists with data collection and reporting for various programs
Other duties as assigned
In conjunction with the LVN, ensure program compliance by adhering to the regulations and standards set forth by VFC
maintains logs and completes required reporting to the Director of Operations
Remains current with required trainings
Executes directives and programmatic changes as indicated by the Director of Operations in Corrective Action Planning
Participates in audit readiness activities
Participates in ongoing Quality Improvement activities within the program