Clinic Manager

Golden Steps ABA•Pleasant Grove, UT

1d•Onsite

About The Position

The Clinic Manager leads the center’s team-member culture and family experience, overseeing the environment and customer service families receive. The role maintains the Behavior Technician (BT) roster, deployment, and compliance status; collaborates with State Directors and recruiting teams on staffing needs; maximizes BT utilization; and manages scheduling changes to limit overtime and non-billable hours. The Clinic Manager coordinates BT training and compliance, handles disciplinary actions through termination, and completes offboarding. The role covers customer service, BT satisfaction, center appearance and maintenance, scheduling, and HR/compliance. Responsibilities include supporting client intake and family communication; maintaining a clean, welcoming, compliant center; coordinating supplies, facilities, events, and community outreach; managing schedules, attendance, payroll and billing accuracy, and operational metrics; and providing administrative support. The Clinic Manager may provide direct one-to-one ABA therapy to cover staffing absences. Center hours vary by location and are Monday through Friday; additional time or flexible schedules may be required to complete the work or meet the stated but incomplete schedule requirement.

Requirements

High school diploma or equivalent.
Registered Behavior Technician (RBT) certification.
At least two years of office management or customer service experience.
Ability to follow written instructions.
Ability to use computers and software programs.
Ability to communicate expressively and receptively.
Proficiency with PC software, especially spreadsheet programs.
Strong written and verbal communication skills with internal and external stakeholders.
Ability to build rapport, explain complex information accessibly, handle challenging phone conversations, and represent the Golden Steps brand.
Ability to organize, prioritize, and manage multiple tasks, meet deadlines, and meet or exceed team benchmarks.
Adaptability and ability to work collaboratively and independently.
Excellent interpersonal, listening, and organizational skills, including multitasking.
Experience analyzing and summarizing data clearly and concisely.
Strong work ethic and attention to detail, accuracy, and quality; track record of producing error-free work.
Ability to work independently and exercise good judgment and decision-making.
Ability to lift up to 35 pounds; bending, reaching, lifting, pushing, pulling, kneeling, squatting, floor-level sitting, and standing may be required.
Ability to follow a child throughout the center, sometimes at a rapid pace, without restrictions.
Ability to perform work involving close visual acuity on computer screens or monitors and analysis of on-screen data and figures.

Responsibilities

Provide excellent customer service and represent Golden Steps to clients, families, team members, and the community.
Assist clients and families with accessing treatment, provide information, support the initial intake process, and communicate expectations to prospective clients.
Maintain a welcoming, operationally effective, aesthetically pleasing, clean, and well-supplied center.
Coordinate with Facilities and Purchasing to address center issues and arrange necessary maintenance.
Ensure the center meets compliance and credentialing standards, including BHCOE standards.
Monitor center expenses and help keep them within monthly limits.
Assist with hosting center events, including activity days, birthdays, anniversaries, and graduations.
Provide direct one-to-one ABA therapy when needed to cover absences and prevent cancellation of therapy.
Maintain CPR and First Aid credentials.
Verify insurance eligibility and coverage for clients at the center.
Conduct community outreach and marketing to increase center cases, including outreach to physician offices, schools, therapy centers, and other interested parties.
Manage Behavior Technician and client schedules, enter schedules into required systems, and communicate schedule changes.
Track daily operations metrics and report them to the State Director.
Track BT and client attendance and notify supervisors when disciplinary action may be needed.
Schedule and manage non-billable technician hours, approve BT paid time off and unpaid time off, and arrange coverage.
Ensure staff are assigned only to clients for whom they are credentialed.
Coordinate BT training and compliance needs.
Collaborate with the Clinic Director and BT Recruiting Department to determine staffing needs and targets.
Work with the Clinic Director and Intake Team to determine incoming case needs and match BTs to cases.
Coordinate with in-home operations to find client coverage or facilitate team-member and client transfers as needed.
Report clinic needs to the State Director, including intake and technician pipelines, marketing needs, and other operational matters.
Complete BT offboarding, gather required documentation, collect resignation and performance or termination records as applicable, and secure company equipment and property.
Review payroll and billing daily for accuracy and ensure documentation is submitted properly and schedules match submitted documents.
Provide day-to-day administrative support, such as greeting clients, ordering supplies, faxing, and filing.
Perform other duties as designated by the supervisor.