Clinic Manager

Resolve Sleep Health•Abbotsford, BC

About The Position

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a Clinic Manager to join our team in the Western region. In this role, you will provide operational leadership across multiple clinics, ensuring exceptional patient care, high-performing teams, and strong business results. This role combines people leadership, patient service excellence, and operational oversight. You’ll coach and support a team of 15–20 clinicians and patient care coordinators, drive patient acquisition and retention, and ensure clinics operate efficiently and profitably—all while fostering a positive and professional culture.

Requirements

Degree in Healthcare, Healthcare Administration, Business, or related field
Proven leadership experience, ideally managing healthcare teams or multiple locations.
Strong financial acumen with experience managing budgets and performance targets.
Excellent communication, organization, and project management skills with the ability to lead teams and drive results.

Nice To Haves

clinical background or certification such as RT/RPSGT an asset
Knowledge of sleep disorders, CPAP therapy, and healthcare regulations is considered an asset.

Responsibilities

Lead, mentor, and coach your clinic teams to deliver exceptional patient care and results.
Build a culture of accountability, professionalism, and collaboration.
Recruit, onboard, and develop team members while conducting regular performance reviews.
Manage clinic scheduling, staffing needs, and employee engagement initiatives.
Champion a patient-first approach in every clinic, ensuring the highest standards of safety and quality.
Lead change initiatives to improve patient experience and outcomes.
Occasionally support clinical duties in urgent situations.
Escalate and resolve patient or physician concerns with professionalism and clinical best practices.
Drive clinics to meet daily, monthly, and annual performance targets.
Monitor budgets, revenue, expenses, and key performance indicators, taking action to close gaps.
Oversee inventory, supplies, billing, and insurance processes for accuracy and efficiency.
Ensure compliance with company policies, industry regulations, and quality standards.
Partner with business development to grow patient referrals and strengthen regional presence.
Build strong relationships with internal and external stakeholders to support clinic success.
Provide insights into market trends and operational opportunities.