Clinic Manager

Complete Health Partners•Nashville, TN

About The Position

At Complete Health Partners, every patient and staff interaction contributes to a positive workplace. The company is a multispecialty clinic operating at multiple locations across Middle Tennessee, focused on improving the quality, efficiency, and delivery of patient care through its people and technology, under the mission “Patient First.” The Clinic Manager continues to provide patient care while taking on expanded responsibilities that directly support the Clinic Operations Director and day-to-day clinic operations. This position is 40 hours per week, with limited overtime and possible additional responsibilities as needed.

Requirements

GED or high school diploma required.
Six months to one year of work experience required.
Completion of both medical assistant and front-desk training requirements required.
Previous leadership experience.
Ability to handle high call volumes and multitask in a fast-paced environment.
Ability to appropriately triage calls.
Knowledge of medications; ability to calculate dosages and administer IM, SubQ, and ID injections, as well as oral medications.
Strong organizational skills and ability to prioritize.
Demonstrated critical-thinking ability and a desire to take on additional roles and responsibilities.

Nice To Haves

Medical assistant certification preferred.
X-ray certification preferred.
IV experience appreciated but not required.
Strong computer and EHR skills preferred.
Ability to assist with procedures and anticipate providers’ needs.

Responsibilities

Perform all duties outlined in the CHP medical assistant job description.
Verify that daily opening and closing procedures are completed.
Confirm deliveries match their packing slips, document discrepancies, and submit the relevant documents.
Follow up on daily voicemails, resolving issues or escalating them as needed.
Support and supplement front-office operations as needed.
Conduct weekly facility walk-throughs and document deficiencies in cleanliness, repairs, and cold-chain storage.
Conduct monthly safety walk-throughs and document deficiencies related to signage, fire safety, AEDs, exit signs, and the alarm system.
Assist with staff training for medical assistants and front-desk staff (MA & FD PQR).
Lead inventory management for the supply chain by submitting orders for approval through the appropriate database.
Address minor patient disputes in the front lobby professionally and according to CHP policy and SOP.
Maintain positive patient flow by addressing discrepancies in a non-disciplinary manner.