Clinic Informatics Analyst
About The Position
The Clinical Informatics Analyst assesses current and future technology needs and integrates clinical information processes and education to improve the efficiency and skills of frontline staff and providers. The role applies nursing policy, practice, and regulatory standards when designing within the current system and educating staff on available tools. It provides assistance and technical guidance to clinicians in medical clinics and behavioral health settings. The analyst supports clinical applications and workflows, including troubleshooting, system changes, documentation design, training, testing, implementation, data reporting, and project planning. The role also provides leadership to the team when the manager is unavailable and performs other duties as assigned, including assisting with Applications Team support tickets.
Requirements
- Three to five years of healthcare experience; experience as a Registered Nurse is preferred.
- Medical terminology and understanding of workflows are critical.
- Experience as a clinician in clinical systems implementation and support, including system configuration, custom development, maintenance, and software upgrades.
- Strong understanding of Patient Centered Medical Home requirements and reporting.
- Ability to compile, code, categorize, or verify information and data.
- Ability to use tools to gather data from the EHR and compile meaningful data for end users.
- Ability to work independently, exercise creativity, and maintain a positive attitude.
- Must be a licensed RN in Missouri and/or Kansas.
- Working knowledge of the relationship between Quality Improvement and Policy Documentation.
- Broad exposure to a variety of clinical departments and patient care systems.
- Strong problem- and issue-resolution experience.
Nice To Haves
- Master’s degree in nursing, health informatics, or equivalent.
- Registered Nurse licensure is preferred.
- Experience using Tableau.
- Experience using Azara.
- Experience using eClinicalWorks.
- Knowledge of SQL.
Responsibilities
- Provide consultative services to customers and application and development teams on workflow processes and technological solutions.
- Follow through on reported problems to resolution, recommend longer-term solutions when appropriate, and communicate outcomes to the person who reported the problem.
- Provide technical support, diagnose application errors, and troubleshoot system issues.
- Coordinate workflow changes associated with system changes, ensuring alignment with policy and practice standards and change-management protocols.
- Work with clinic and IT staff to design and develop clinical documentation based on workflow and regulatory standards.
- Assist with maintaining and planning the Super User Program.
- Assist in testing and implementing new applications and upgrades.
- Provide onboarding EHR training for providers and staff, and coordinate refresher and new- or changed-feature training with the Clinical Nurse Educator.
- Conduct one-on-one follow-up sessions with providers within three months of their start date to identify workflow issues and assist with templates, favorites, and related needs.
- Recommend ideas, processes, and procedures to enhance, add to, or modify existing systems.
- Research patient data across multiple applications to resolve discrepancies and improve workflow.
- Use tools to capture EHR data and compile meaningful reports for end users.
- Create detailed project plans for clinic eCW go-live application updates.
- Prepare, educate, and provide technical support to clinic staff when new computer systems or technical devices are integrated into healthcare workflows.
- Facilitate meetings and bring working groups to consensus regarding the clinical record.
- Provide leadership to the team when the manager is unavailable.
- Perform data reporting activities, including running reports, auditing data, and mapping EHR fields to data analytics software.
- Perform other duties as assigned, including assisting with Applications Team support tickets.
Benefits
- Medical benefits, including a Health Savings Account option
- Dental benefits
- Vision benefits
- 401(k) retirement plan with company match
- Company-paid life insurance
- Company-paid Accidental Death & Dismemberment insurance
- Company-paid Short- and Long-Term Disability
- Flexible Spending Account
- Paid Days Off beginning at 12 days annually, effective the first day of employment
- Eight annual company-paid holidays
- One annual paid personal day
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
