Clinic Informatics Analyst

Swope Health Pace KC • Kansas City, MO

12d

About The Position

The Clinical Informatics Analyst assesses current and future technology needs and integrates clinical information processes and education to improve the efficiency and skills of frontline staff and providers. The role applies nursing policy, practice, and regulatory standards when designing within current systems and educating staff on the use of tools. The analyst provides assistance and technical guidance to clinicians in medical clinics and behavioral health settings.

The position consults with customers and application and development teams on workflow processes and technology solutions; supports, diagnoses, and troubleshoots application and system issues; and follows problems through to resolution. It coordinates workflow changes associated with system changes, working with clinic and IT staff to develop clinical documentation consistent with workflow and regulatory standards. The role also supports the Super User Program, tests and implements applications and upgrades, and provides EHR onboarding and follow-up training for providers and staff.

Additional work includes recommending system improvements, researching patient data across applications, compiling EHR data into useful reports, planning clinic eCW go-lives and application updates, preparing and supporting staff as technology is introduced into clinical workflows, facilitating meetings and working groups, and providing leadership when the manager is unavailable. The analyst also runs reports, audits data, maps EHR fields to analytics software, and may assist the Applications Team with support tickets.

Requirements

• Three to five years of healthcare experience; medical terminology and understanding of workflows are critical.
• Experience as a clinician in clinical systems implementations and support, including system configuration, custom development, maintenance, and software upgrades.
• Strong understanding of Patient Centered Medical Home requirements and reporting.
• Ability to compile, code, categorize, or verify information and data.
• Ability to use tools to gather data from the EHR and compile meaningful information for end users.
• Ability to work independently, exercise creativity, and maintain a positive attitude.
• Must be a licensed RN in Missouri and/or Kansas.
• Working knowledge of the relationship between Quality Improvement and policy documentation.
• Broad exposure to clinical departments and patient care systems.
• Strong problem- and issue-resolution experience.

Nice To Haves

• Healthcare experience preferably as a Registered Nurse.
• Master’s degree in nursing, health informatics, or equivalent.
• Licensed RN.
• Experience using Tableau.
• Experience using Azara.
• Experience using eClinicalWorks.
• Knowledge of SQL.

Responsibilities

• Provide consultative guidance to customers and application and development teams on workflow processes and technology solutions.
• Follow reported problems through to resolution, recommend longer-term solutions when appropriate, and communicate outcomes to the person who reported the problem.
• Provide technical support, diagnose application errors, and troubleshoot system issues.
• Coordinate workflow changes associated with system changes in accordance with policy, practice standards, and change management protocols.
• Work with clinic staff and IT staff to design and develop clinical documentation based on workflow and regulatory standards.
• Assist with maintenance and future planning for the Super User Program.
• Assist with testing and implementation of new applications and upgrades.
• Provide EHR onboarding training for providers and staff and coordinate refresher or new-feature training with the Clinical Nurse Educator.
• Conduct one-on-one follow-up sessions with providers within three months of their start date to identify workflow issues and assist with templates, favorites, and related setup.
• Recommend ideas, processes, and procedures to enhance, add to, or modify existing systems.
• Research patient data across multiple applications to resolve discrepancies or improve workflows.
• Use tools to capture EHR data and compile reports that are meaningful to end users.
• Create detailed project plans for clinic eCW go-live application updates.
• Prepare, educate, and provide technical support to clinic staff when new computer systems or technical devices are integrated into healthcare workflows.
• Facilitate meetings and help working groups reach consensus regarding the clinical record.
• Provide team leadership when the manager is unavailable.
• Run reports, audit data, and map EHR fields to data analytics software.
• Perform other assigned duties, including assisting with Applications Team support tickets.

Benefits

• Medical benefits, including a Health Savings Account option.
• Dental and vision coverage.
• 401(k) retirement plan with company match.
• Company-paid life insurance, Accidental Death & Dismemberment, and short- and long-term disability.
• Flexible Spending Account.
• Paid days off beginning at 12 days annually, effective the first day of employment.
• Eight annual company-paid holidays.
• One annual paid personal day.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed