Clinic Director

Mosaic Health Careers • Muskegon, MI

3d • Onsite

About The Position

Muskegon Family Care is seeking a full-time Clinic Director to oversee and coordinate clinic operations in support of patient needs and organizational goals. Reporting directly to the Chief Executive Officer and collaborating with the Chief Medical Officer and Medical Director, the Clinic Director supports high-quality patient care, develops and implements policies, maintains accurate records, drives practice improvements, and contributes to the organization’s success.

The role has primary oversight of the medical clinic and directly supervises the RN Case Manager, Clinic RNs, Clinical Workflow Lead, Clerical Lead, Medical Phone Assistant Lead, and CHW Supervisor. The Director works across clinical and administrative teams and with other organizational departments to support integrated care. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., at the Muskegon, Michigan clinic.

Requirements

• Current State of Michigan Registered Nurse license.
• Bachelor’s degree or higher in Nursing from an approved school of nursing.
• At least 8 years of demonstrated registered-nurse work experience in an acute-care setting.
• At least 5 years of leadership experience, such as charge nurse, supervisor, or team lead.
• Current BLS certification, or completion of BLS within 60 days of hire.
• Strong interpersonal, organizational, and computer skills.
• Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.

Responsibilities

• Coordinate office functions and organize and run patient-care operations and programs to support smooth clinic operations.
• Provide operational and administrative support to the clinical team to promote team efficiency.
• Collaborate with managers and directors across the organization, including behavioral health, dental, quality, and pharmacy, to support an integrated health model of care.
• Develop, interpret, and implement cost-effective policies, objectives, and operational procedures for business and clinical staff, with the goal of increasing clinic utilization and achieving organizational goals.
• Recommend administrative policy changes and implement and monitor Patient Centered Medical Home requirements with the Compliance and Quality Director.
• Ensure medical records and other documentation are current and comply with state and federal laws.
• Assist with budget preparation and fund allocation based on cost studies, and review clinic budget estimates.
• Consult with providers, management, staff, and peers to support program implementation and resolve issues.
• Support practice transformation related to customer service, patient follow-up, and outreach.
• Maintain working knowledge of the practice site and clinical back- and front-office operations.
• Oversee patient issues related to discharges, provider changes, and other concerns.
• Work with the clerical lead to schedule clinical providers and build and maintain individual schedules.
• Assist in evaluating and providing feedback on clinical and clerical staff performance, attendance, and work quality and quantity.
• Assist managers and supervisors with annual performance reviews and disciplinary actions.
• Assist with hiring, onboarding, directing, mentoring, and developing staff.
• Collaborate with physicians and multidisciplinary professionals to ensure patient-care standards are met.
• Protect patient confidence and operations by monitoring confidential-information processing.
• Monitor preventive maintenance of medical and administrative equipment, troubleshoot malfunctions, and request repairs.
• Maintain cooperative relationships among healthcare teams through communication, responding to requests, and participating in team problem-solving.
• Attend required meetings, participate in committees as requested, prepare reports, and manage assigned projects.
• Maintain a courteous, helpful, conscientious, professional, and confidential approach with coworkers, patients, and families.
• Assist with department payroll.
• Assist the Chief Medical Officer with monitoring provider productivity and open encounters.
• Maintain regular and prompt attendance.
• Perform other duties as assigned.
• Supervise the RN Case Manager, Clinic RNs, Clinical Workflow Lead, Clerical Lead, Medical Phone Assistant Lead, and CHW Supervisor in accordance with organizational policies, procedures, and applicable laws.

Benefits

• Paid Time Off
• Holiday Pay
• Vendor Discounts
• 401(k) safe harbor contribution with a 100% match on the first 3% of employee contributions and a 50% match on the next 2%
• Potential eligibility for student loan forgiveness programs for qualifying loans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior