Clinic Director

Muskegon Family Care • Muskegon, MI

2d • Onsite

About The Position

The Clinic Director oversees and coordinates clinic operations to support patient needs and business goals. Reporting directly to the Chief Executive Officer and collaborating with the Chief Medical Officer and Medical Director, the director is responsible for high-quality patient care, policies, accurate records, operational improvements, and the organization’s success. The role has primary oversight of the medical clinic and direct supervision of the RN Case Manager, Clinic RNs, Clinical Workflow Lead, Clerical Lead, Medical Phone Assistant Lead, and CHW Supervisor.

Muskegon Family Care is a Federally Qualified Health Center that provides comprehensive health care and other essential services to support the community’s physical, emotional, and spiritual well-being. The organization describes its approach through its ICARE values: innovation, compassion, access, respect, and education.

Requirements

• Current State of Michigan Registered Nurse license.
• Bachelor’s degree or higher in Nursing from an approved school of nursing.
• At least 8 years of demonstrated work experience as a registered nurse in an acute care setting.
• At least 5 years of leadership experience, such as charge nurse, supervisor, or team lead.
• Current BLS certification, or completion of BLS within 60 days of hire.
• Strong interpersonal, organizational, and computer skills.
• Knowledge of computer applications, including electronic health record systems, Microsoft Office products, and other software systems.

Responsibilities

• Coordinate office functions and organize and run patient-care operations and programs.
• Provide operational and administrative support to the clinical team to promote team efficiency.
• Collaborate with managers and directors across the organization, including behavioral health, dental, quality, and pharmacy, to support an integrated care model.
• Develop, interpret, and implement cost-effective policies, objectives, and operational procedures for business and clinical staff, with the goal of increasing clinic utilization and achieving organizational goals.
• Recommend administrative policy changes and implement and monitor Patient Centered Medical Home requirements with the Compliance and Quality Director.
• Ensure medical records and other documentation are current and comply with state and federal laws.
• Assist with budget preparation and fund allocation, conduct cost studies, and review clinic budget estimates.
• Consult with providers, management, staff, and peers to support program implementation and resolve issues.
• Support practice transformation relating to customer service, patient follow-up, and outreach.
• Maintain working knowledge of the practice site and clinical back- and front-office operations.
• Oversee patient concerns related to discharges, provider changes, and other issues.
• Assist the clerical lead with scheduling clinical providers and building and maintaining individual schedules.
• Assist in evaluating and providing feedback on clinical and clerical staff performance, attendance, and work quality and quantity.
• Assist managers and supervisors with annual performance reviews and disciplinary actions.
• Assist with hiring, onboarding, directing, mentoring, and developing staff.
• Collaborate with physicians and multidisciplinary professional staff to meet quality patient-care standards.
• Protect patient confidentiality and monitor the processing of confidential information.
• Oversee medical and administrative equipment maintenance, troubleshoot malfunctions, and request repairs.
• Maintain cooperative relationships among health care teams through communication, responsiveness, and participation in team problem-solving.
• Attend required meetings, participate in committees as requested, prepare reports, and manage assigned projects.
• Maintain a courteous, helpful, conscientious, professional, and confidential approach with coworkers, patients, and families.
• Assist with department payroll.
• Assist the Chief Medical Officer in monitoring provider productivity and open encounters.
• Maintain regular and prompt attendance.
• Perform other duties as assigned.
• Carry out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws.

Benefits

• Paid time off.
• Holiday pay.
• Vendor discounts.
• 401(k) safe harbor contribution: 100% match on employee contributions up to 3%, and 50% match on the next 2% of employee contributions.
• Potential eligibility to participate in student loan forgiveness programs for qualifying student loans; eligibility is determined by the U.S. Department of Education.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager