Clinic Coordinator - South Austin
About The Position
Our Clinic Coordinators [Healthcare Administrative Receptionists] are stellar at customer service and teamwork, deeply committed to supporting our patients, each other and the team. They build and maintain the reputation of Origin by supporting patient questions, requests, and general communication via phone and email, completing daily and weekly administrative tasks, welcoming, checking-in, checking-out and scheduling patients for follow-up visits, taking payments, scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team), schedule verifications (checking for duplicates), insurance verifications, addressing patient concerns, and collaborating with other departments and teams at Origin via Slack and email. Other tasks may be assigned. The standard shift for this role is Monday - Friday, 9am - 6pm with a 1 hour lunch break.
Requirements
- Excellent verbal, written, and interpersonal skills
- Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
- High attention to detail and follow-through on tasks
- Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
- Technology proficiency and a comfort level multitasking with multiple technology platforms
- Comfort working in a fast-paced startup environment
- Must be able to maintain the confidentiality of sensitive information
Nice To Haves
- Previous hospitality, healthcare, and/or customer service experience
Responsibilities
- Supporting patient questions, requests, and general communication via phone and email
- Completing daily and weekly administrative tasks
- Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
- Taking payments
- Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
- Schedule verifications (checking for duplicates)
- Insurance verifications
- Addressing patient concerns
- Collaborating with other departments and teams at Origin via Slack and email
- Other tasks as assigned
Benefits
- Medical, dental and vision benefits
- Employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles
- PTO for vacations
- 9 paid federal holidays
- Additional wellness days
- Paid parental leave
- 401(k) plan (after 1 year of employment) with employer matching
- Student loan payment support
- Annual stipend for conferences or courses
- Monthly Bonus Potential
- Robust onboarding and training program led by highly experienced Pelvic Floor Physical Therapists
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
