Part-Time Evening Clinic Coordinator (5:00 PM - 10:00 PM)

Ogle School Management LLC•Hurst, TX

About The Position

The Clinic Coordinator is a front-line team member who welcomes clients, keeps them informed, recommends services and products, and operates the computer, phone system, and cash drawer. The role sets the tone for each client visit by maintaining a cheerful, supportive, and friendly atmosphere. The Clinic Coordinator coordinates the front desk and oversees daily salon operations, including managing salon and spa booking systems. The position works closely with management on business activities and brand development; supports client interactions and retail-area organization; promotes retail sales; monitors inventory; and helps keep the salon organized before, during, and after operating hours and at special events. The role also upholds and continually improves customer service standards to maximize client satisfaction and retention.

Requirements

Experience in customer service and retail sales.
Ability to work well both independently and as part of a team.
Friendly and outgoing manner.
Hair, makeup, and appearance should meet beauty standards for office attire.
Strong relationship, communication, and customer service skills.
Self-sufficient and self-starting, with a team-oriented approach.
Strong organizational skills and attention to detail.
Creative thinking and networking ability.
Outstanding customer service and people skills; building rapport comes naturally.
Ability to balance administrative work with front-line interactions with staff, clients, and companies.
Strong phone and computer skills.
Ability to go above and beyond for clients and anticipate their needs.

Nice To Haves

Appointment booking experience.
Front desk and/or hostess experience.

Responsibilities

Assist in the management and growth of the salon.
Coordinate new business and follow through with clientele.
Book and confirm appointments and monitor booking software.
Monitor capacities and overbooking to ensure each event is fully booked.
Anticipate no-shows and open schedules, and plan recruiting and rebooking efforts accordingly.
Act as a point person for client questions and feedback.
Assist dissatisfied customers.
Track retention and other salon trends.
Generate reports.
Manage inventory.
Assist in promotion planning to encourage sales and attract new clients.
Coordinate the front desk and oversee daily salon operations.
Welcome and say goodbye to guests, provide client information, and recommend services and products.
Operate the computer, phone system, and cash drawer.
Assist with client-facing interactions and organize and maintain the retail area.
Promote retail sales and help maintain an organized salon before, during, and after operating hours and at special events.
Uphold and continually improve customer service standards to support client satisfaction and retention.