Clinic Coordinator - Ballard & 45th Street Youth Clinic (1.0 FTE)

Neighborcare Health Career•Seattle, WA

8d•Onsite

About The Position

The Clinic Coordinator provides general administrative and clerical support for the clinic, including greeting, registering, and checking in patients; scheduling appointments; and providing patients with information about Neighborcare. The coordinator works in partnership and shared accountability with other team members to advance Neighborcare’s mission, guiding principles, and goals. This is a full-time position with a Monday-through-Friday schedule, including Wednesday evening hours for the Youth Clinic. Ballard Clinic hours are Monday, Tuesday, Thursday, and Friday from 8:30 a.m. to 5:00 p.m. The New Horizons Youth Clinic shift is from 1:30 p.m. to 5:00 p.m., and the 45th Street Youth Clinic shift is from 5:30 p.m. to 9:00 p.m. on Wednesday. Neighborcare Health has worked since 1968 to reduce barriers to health care. It provides primary medical, dental, and behavioral health services to communities in the Seattle area, including low-income and uninsured people, seniors on fixed incomes, immigrants, and people experiencing homelessness. The organization serves nearly 60,000 patients each year through nearly 30 nonprofit medical, dental, and school-based clinics. Its care teams speak more than 55 languages and dialects, and patients are welcome regardless of insurance, income, or immigration status.

Requirements

High school diploma or equivalent.
Knowledge of and skill in using personal computers, with the ability to learn and use company software programs.
Ability to comply with HIPAA and confidentiality policies and procedures.
Ability to be detail-oriented, multitask, organize, and solve problems.
Ability to work effectively with staff members and patients.
Ability to perform job duties amid high activity levels and varied conditions and constraints.
Ability to prioritize and follow through with front-office tasks, follow written and verbal directions, and complete assigned tasks.
Excellent verbal communication and customer-service skills; ability to remain calm and professional in difficult situations and emergencies, use de-escalation tactics, and remain open to learning.
Ability to read, write, and communicate in English and understand basic math.
Ability to demonstrate predictable, reliable, and timely attendance.

Nice To Haves

Experience working with people with lived experience of homelessness, people of color, LGBTQ+ people, people of varying countries of origin, and people with varying abilities.

Responsibilities

Prepare the clinic to open and close on time according to its posted schedule.
Check in patients, create charts, and gather and update patient information.
Answer telephone calls, schedule and confirm appointments, and transfer calls to appropriate staff.
Assist provider teams with paperwork, copying, faxing, and other tasks.
Manage office-supply inventory, including ordering, receiving, and stocking supplies.
Monitor referrals and communicate with the referral team.
Use the electronic medical record (EMR) system to send tasks and communications to provider team members.
Participate in trainings related to front-desk processes and procedures.
Assist with processing and following up on government-sponsored insurance applications.
Assist with primary care provider assignments.
Perform other duties as assigned.