Clinic Coordinator - Ballard & 45th Street Youth Clinic (1.0 FTE)

Neighborcare Health•Seattle, WA

12h•$24 - $31•Onsite

About The Position

The Clinic Coordinator provides general administrative and clerical assistance and support for the clinic. The role greets, registers, checks in, and schedules patients; provides Neighborcare information; and works in partnership and joint accountability with other team members to advance Neighborcare’s mission, guiding principles, and goals. This is a full-time position with a Monday-through-Friday schedule, including Wednesday evening hours for the Youth Clinic. Ballard Clinic hours are Monday, Tuesday, Thursday, and Friday from 8:30 a.m. to 5:00 p.m. On Wednesdays, the New Horizons Youth Clinic shift is 1:30 p.m. to 5:00 p.m., followed by the 45th Street Youth Clinic shift from 5:30 p.m. to 9:00 p.m. Neighborcare Health has worked since 1968 to reduce barriers to health care and provides medical, dental, and behavioral health services in the Seattle area. Its clinics serve low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. The organization serves nearly 60,000 patients each year at nearly 30 nonprofit medical, dental, and school-based clinics. Patients are asked to pay what they can, but are not turned away because of inability to pay. Clinics are located in neighborhoods with significant health disparities, and care teams speak more than 55 languages and dialects.

Requirements

High school diploma or equivalent.
Knowledge of and skill in using personal computers, with the ability to learn and use company software programs.
Ability to comply with HIPAA and confidentiality policies and procedures.
Ability to be detail-oriented; multitask, organize, and problem-solve.
Ability to work effectively with staff members and patients.
Ability to perform job duties under high levels of activity and varied conditions and constraints.
Ability to prioritize and follow through with front-office tasks, follow written and verbal directions, and complete assigned tasks.
Excellent verbal communication and customer-service skills; ability to remain calm and professional in difficult situations and emergencies, perform de-escalation tactics, and remain open to learning more.
Ability to read, write, and communicate in English and understand basic math.
Ability to demonstrate predictable, reliable, and timely attendance.

Nice To Haves

Experience working with people with lived experience of homelessness, people of color, LGBTQ+ people, people of varying countries of origin, and people with varying abilities.

Responsibilities

Prepare the clinic to open and close on time, in accordance with its posted schedule.
Check in patients, create charts, and gather and update patient information.
Answer telephones, schedule and confirm patient appointments, and transfer calls to the appropriate staff member.
Assist provider teams with paperwork, copying, faxing, and related tasks.
Manage office-supply inventory, including ordering, receiving, and stocking supplies.
Monitor referrals and communicate with the referral team.
Use the electronic medical record (EMR) to send tasks and communications to provider team members.
Participate in trainings related to front-desk processes and procedures.
Assist with processing and following up on government-sponsored insurance applications.
Assist with primary care provider assignments.
Perform other duties as assigned.