Medical Assistant II - Allergy Clinic (1.0 FTE)

Billings Clinic•Billings, MT

5d•Onsite

About The Position

The Medical Assistant II supports the delivery of patient care and treatment under general supervision while also providing administrative and clerical assistance. The position works collaboratively with physicians, Advanced Practice Providers (APPs), Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and other healthcare staff to address patients’ physical, psychosocial, educational, and spiritual needs. Compared with a Level I Medical Assistant, this role performs more complex patient care tasks, including administering medications, assisting with minor procedures, and taking a more active role in patient preparation and education. The role contributes to a positive patient-care experience and the efficient operation of the clinical environment. This full-time, day-shift position is based at Billings Clinic West End. It is listed as 1.0 FTE, or 80 hours every two weeks, and is non-exempt. Starting wage is $17.15–$21.44, depending on experience (DOE). Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings, Montana, with more than 4,700 employees, including over 550 physicians and non-physician providers. Its integrated organization includes a multispecialty group practice and a 304-bed hospital. The organization describes its workplace as a collaborative, caring environment that values kindness, safety, and courage, and is recognized as a Magnet-designated organization for nursing excellence. Benefits are available to full- and part-time employees working at least 20 hours per week. The listed package includes medical, dental, and vision coverage; a 403(b) retirement plan with employer matching; a defined contribution pension plan; paid time off; and an employee wellness program.

Requirements

High school diploma or equivalent.
Graduation from a formal Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or an equivalent program.
Complete Medical Terminology, Medication History, and New Clinic Staff Class within six months and/or before testing.
Certified or Registered Medical Assistant (CMA/RMA) at hire, or an equivalent combination of education and experience related to the listed tasks, knowledge, skills, and abilities.
Any required license or certification must be current and in good standing.

Nice To Haves

Additional experience in medical office or clinical settings is preferred.

Responsibilities

Ensure compliance with mandatory organizational and departmental standards, including employee safety, patient safety, and job performance requirements.
Maintain competency in organizational, departmental, and external agency standards related to the environment, patient care, and safety.
Prepare patient exam rooms, equipment, and supplies according to patient needs and examination requirements.
Assist with scheduling appointments, diagnostic tests, treatments, procedures, and surgeries; may also assist with registration and co-pay collection.
Obtain and record patient histories and vital signs, assist with minor procedures, and document in the medical record.
Collect laboratory specimens and ensure their proper labeling and handling according to department guidelines.
Clean and disinfect equipment according to Billings Clinic infection-control protocols.
Administer vaccines according to department guidelines and individual leveling requirements.
Assist physicians and APPs with minor procedures and physical exams, including stitch removal, applying dressings, ear lavage, and splinting.
Administer medications according to department guidelines after completing appropriate training.
Provide patient instruction as directed by a physician or APP, or according to department policies and procedures.
Answer and screen incoming telephone calls and direct them to the appropriate nurse, physician, or APP.
Order and maintain clinical and office supplies and equipment according to department requirements.
Maintain and update patient files while ensuring confidentiality and HIPAA compliance.
Compile statistical data and reports as directed by supervisors or department leadership.
Attend required meetings and participate in committees as needed to support department operations.
Work collaboratively with physicians, APPs, RNs, LPNs, and other healthcare personnel to provide comprehensive patient care.
Support patient service needs and communicate effectively to promote patient comfort and understanding.
Assist with service recovery by helping resolve patient issues or concerns in a timely and professional manner.
Participate in process-improvement and risk-management activities as directed by department leadership.
Follow patient safety goals and standards to support quality patient care and clinical practice.
Follow department-specific pharmaceutical-handling procedures and protocols to support safe medication administration and patient care.
Model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations.
Perform other duties as assigned or needed to meet department or organizational needs.