Medical Assistant Orthopedics (1.0 FTE)

Billings Clinic•Billings, MT

About The Position

The Medical Assistant I works in Orthopedics at Billings Clinic Orthopedic & Sports Medicine under general supervision. The role supports patient care and treatment while providing administrative and clerical assistance. The Medical Assistant collaborates with physicians, advanced practice providers, nurses, and other healthcare team members to address patients’ physical, psychosocial, educational, and spiritual needs, support smooth clinical operations, and contribute to high-quality patient care.

Requirements

High school diploma or GED equivalent.
Complete the Medical Assistant residency or obtain certification within 12 months of hire, if applicable.
Complete Medical Terminology, Medication History, and New Clinic Staff classes within six months and/or before testing.

Responsibilities

Comply with mandatory organizational and departmental standards, including employee safety, patient safety, and job performance requirements.
Maintain competency in organizational, departmental, and external agency standards related to the environment, patient care, and safety.
Prepare examination rooms, equipment, and supplies based on patient needs and the examination or procedure.
Assist with scheduling appointments, diagnostic tests, treatments, procedures, and surgeries; help with registration and co-pay collection as needed.
Obtain and record patient medical histories, vital signs, and other relevant information.
Assist with minor procedures and physical examinations and ensure proper documentation in patient medical records.
Collect and label laboratory specimens according to clinic policies and ensure appropriate handling.
Administer basic vaccines to eligible patients aged 18 and older.
Clean and disinfect clinical equipment according to infection control procedures and guidelines.
Screen and direct incoming calls and messages to the appropriate healthcare provider or department.
Order and maintain clinical and office supplies and equipment as directed by supervisors.
Maintain patient records and files in compliance with confidentiality standards and HIPAA regulations.
Compile and report statistical data as directed.
Attend required meetings and participate in departmental committees when necessary.
Provide basic patient instructions and education as directed by physicians or advanced practice providers, or according to department protocols.
Collaborate with physicians, advanced practice providers, RNs, LPNs, and other healthcare staff to coordinate patient care.
Support a positive patient experience by addressing concerns and providing reassurance as needed.
Follow department procedures for patient safety, infection control, and pharmaceutical handling.
Participate in patient safety and risk management activities as directed.
Remain aware of patient safety goals and follow protocols that support a safe clinical environment.
Participate in ongoing training and development to maintain required skills and competencies.