Clinic Coordinator IMC

Nashville General Hospital•Nashville, TN

3d•Onsite

About The Position

The Clinic Coordinator IMC is responsible for a variety of clerical duties, customer service, equipment and supplies management, clinic records management, processing physician orders, registration, and scheduling. This role requires excellent communication skills, the ability to handle difficult situations professionally, and knowledge of insurance and managed care. The position also requires adherence to hospital and department mission, vision, and values, as well as policies and procedures.

Requirements

High school diploma or equivalent.
Successful completion of a unit secretary training program from an approved hospital or vocational school.
Knowledge of insurance and managed care.
Knowledge of hospital and department Mission, Vision and Values.
Knowledge of policies and procedures.
Knowledge of patient interface procedures.
Ability to operate technical equipment as acquired through orientation.
Excellent verbal and written communication skills.
Ability to convey a caring and professional attitude.
Ability to handle difficult individuals or situations in a professional and compassionate manner.

Responsibilities

Greets, directs, and receives patients, visitors, and staff courteously.
Uses proper telephone and customer service etiquette.
Records and relays messages accurately.
Manages faxes and incoming paperwork.
Maintains and practices downtime procedures.
Facilitates admissions from the clinic.
Performs reminder calls.
Displays courtesy and respect to all customers.
Is attentive to the needs of others and apologizes for delays.
Correctly uses and maintains equipment and supplies, minimizing waste.
Assists with ordering, receipt, and storage of supplies.
Ensures adequate forms are available.
Assembles charts for staff, including pulling referral documents.
Copies chart components as needed.
Indicates documents given to patients.
Provides patients with return appointments, prescriptions, med lists, physician orders, and financial counseling information.
Breaks down charts into HIM and billing components.
Delivers billing sheets with clinic records and face sheets to the billing secretary.
Processes clinic records for inmates.
Delivers records to HIM.
Reviews charts for provider orders.
Enters lab and other orders into McKesson.
Schedules diagnostic tests and PT evaluations.
Reviews orders for completeness and insurance information.
Forwards patient orders for preauthorization to precert nurses based on insurance coverage.
Communicates instructions to patients clearly.
Processes referrals to outside providers with appropriate documents.
Registers and/or edits patient registration information, ensuring accuracy of demographic, clinical, and insurance data.
Modifies attending, residents, and referral sources as needed.
Utilizes Passport for insurance verification.
Enters discharge edits into the system.
Utilizes the scheduling system to schedule patient appointments for clinic visits, diagnostic services, and ancillary services.
Contacts MDs for requested overbooks to obtain authorization.
Reschedules patient appointments when necessary, notifying patients/referral sources.
Responds to patient management issues.
Assists Central Scheduling with clinic-specific requests.