Clinic Coordinator

Seattle Massage Pro•Seattle, WA

1d•Onsite

About The Position

Seattle Massage Sauna and Float (formerly Seattle Massage Pro) is looking for a Clinic Coordinator at our wellness clinic/spa in Madison Valley, Seattle. Clinic Coordinators are in charge of checking clients in, answering phones, managing the schedule, maintaining the float room and sauna, general daily cleaning of the facility, keeping up with laundry, and providing an overall unique client experience. Our brand focuses on customizing each session to the client, and that carries over not just with the massages, but with the entire experience, from making tea, to setting the sauna temp the way they like it and leaving out as many towels as they asked for. Many of our clients are regular so a neighborly relationship with a warm and caring team is crucial to develop and maintain that consistently regular client base. This clinic is really dependent on the person in this position being extremely reliable, motivated, and professional, since they will be running the clinic on their own while the therapists massage and won't have a direct manager supervising them at each shift. It is both clinic reception and spa attendant, with some neighborly customer service thrown in there, and a lot of common sense problem solving. A strong work ethic and commitment to teamwork are extremely important to the flow of the entire clinic, since we're small and rely on one another. The job is quiet, laid back, and you can set your own pace for the shift based on what needs accomplished with the schedule. It's very peaceful and relaxing-- a little refuge in a stressful world, yet steady and at times requires a moderately swift pace, but not hectic. The team is fun and supportive and are all very nice people to be around.

Requirements

Reliable
Dedicated to the teamwork philosophy
Friendly
Professional
Tidy
Mature
Confident to work alone
Enjoy providing an amazing experience for others

Responsibilities

Checking clients in to floats, saunas, and massages
Taking payments and rescheduling clients
Managing the schedule and trouble shooting any potential conflicts with therapist schedules
Answering phone calls and returning calls and emails
Scheduling appointments
Selling retail products
Cleaning the facility and equipment
Customer service, making tea for clients, getting them water or extra towels
Laundry
Opening and closing the clinic (depending on your shift)