Clinic Business Representative Associate

Allina Health • Cokato, MN

2d • $20 - $27 • Onsite

About The Position

The Clinic Business Representative Associate is the first point of contact for patients at Allina Health Group Cokato, providing a welcoming experience and efficient, accurate registration. The role greets patients attending in-person appointments and supports patients by phone, collecting demographic and financial information and entering it into the electronic medical record. It also supports patient flow, clinic communications, lobby upkeep, and other department needs.

This is a 0.8 FTE position, working 64 hours per two-week pay period in 8-hour day/evening shifts. Hours vary between 7:00 AM and 5:00 PM. There are no weekend shifts. The position is based at 110 Olsen Blvd, Cokato, Minnesota.

Requirements

• Be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• Have a minimum of 1 year of computer knowledge.

Nice To Haves

• High school diploma or GED.
• Experience with Microsoft Office products, including Word and Outlook.
• Customer service, clerical, or other business office environment experience.
• Knowledge of medical terminology.

Responsibilities

• Greet and welcome patients in person or by phone and complete the registration process.
• Conduct patient check-in using appropriate tools, resources, and procedures, including collecting demographic and insurance information, providing appointment-specific forms, and obtaining necessary documentation.
• Assist patients with telephone encounters.
• Identify key words and use appropriate responses and de-escalation techniques as needed.
• Direct patients to appointments or procedures.
• Collect co-pays and remaining balances.
• Obtain patient signatures as needed.
• Respond to questions about financial assistance programs.
• Perform the end-of-day reconciliation process.
• Participate in the prescription refill order process when appropriate and within the position's scope.
• Manage and organize patient care lobbies and provide other department support.
• Clean and disinfect the lobby and check-in areas, wheelchairs, stairwells, door handles, clipboards, and elevator keys throughout the day.
• Unpack and restock supplies, file cabinets, and other clinic resources, such as brochures and business cards; make copies as needed.
• Schedule appointments and assist with office communications, including answering and transferring calls, handling messages, and paging necessary parties, as needed.
• Perform weekly downtime checks.
• Actively participate in staff meetings.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being program resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed