Clinic Business Representative Associate
About The Position
The Clinic Business Representative Associate is the first point of contact for patients and helps create a welcoming experience while ensuring accurate, efficient registration. The role greets patients in person and by phone, gathers demographic and financial information, and enters information into the electronic medical record. The position is based at 3024 Snelling Ave, Minneapolis, Minnesota, and is in the Allina Health Group East Lake department. It is a 1.0 FTE role with 40 hours per week, an 8-hour day shift, and no weekend rotation. The role is represented by the SEIU-6-Aspen Clerical and Technical-TAP union contract. The position may involve scheduling appointments, verifying payer eligibility and benefits, obtaining prior authorizations, collecting copays or deductibles, answering questions about financial assistance, obtaining patient signatures, and managing work queues. It may also include operating a multi-phone system. Benefits eligibility and offerings depend on FTE and union representation.
Requirements
- Must be at least 18 years of age.
- Must have the education and/or experience needed to meet the required functional competencies listed in the job description.
Nice To Haves
- High school diploma or GED.
- Associate's or vocational degree.
- 0 to 2 years of clerical or business environment experience.
- 0 to 2 years of medical terminology knowledge.
- 0 to 2 years of computer knowledge, including Microsoft Word, Excel, and Outlook.
Responsibilities
- Greet and welcome patients in person or by phone.
- Perform the patient registration process.
- Collect demographic and insurance information.
- Check in or interview patients and complete appropriate paperwork.
- Direct patients to their appointments or procedures.
- Schedule appointments as needed.
- Verify payer eligibility and benefits information and interpret results.
- Obtain prior authorization before the date of service when needed and provide notification if unable to complete it.
- Collect copays or deductibles and respond to questions about available financial assistance programs, referring complex questions as needed.
- Obtain patient signatures as needed.
- Use resources, tools, and procedures to complete accounts in assigned work queues.
- Operate a multi-phone system as needed, including transferring calls, handling messages, and paging.
- Perform other duties as assigned.
Benefits
- Medical and dental coverage.
- PTO/time away.
- Retirement savings plans.
- Life insurance.
- Short-term and long-term disability.
- Voluntary benefits, including vision, legal, and critical illness coverage.
- Tuition reimbursement or continuing medical education, as applicable.
- Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
- Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
