Clinic Business Representative Associate

Allina Health System • East Lake, FL

6d • Onsite

About The Position

The Clinic Business Representative Associate is the first point of contact for patients, providing welcoming and efficient service at the beginning of their care journey. The role involves greeting patients in person and by phone, completing accurate registration, collecting demographic and financial information, and entering information into the electronic medical record. The associate helps direct patients to appointments or procedures and may schedule appointments. The position is based at Allina Health Group East Lake in Minneapolis, Minnesota, with an 8-hour day shift and no weekend rotation.

Requirements

• Must be at least 18 years of age.
• Must have the education and/or experience needed to meet the required functional competencies listed in the job description.

Nice To Haves

• High school diploma or GED.
• Associate's or vocational degree.
• 0 to 2 years of clerical or business environment experience.
• 0 to 2 years of medical terminology knowledge.
• 0 to 2 years of computer knowledge, including Microsoft Word, Excel, and Outlook.

Responsibilities

• Greet and welcome patients in person or by phone.
• Complete patient registration, including collecting demographic and insurance information and entering it into the electronic medical record.
• Check in or interview patients and complete appropriate paperwork.
• Direct patients to appointments or procedures.
• Schedule appointments as needed.
• Verify payer eligibility and benefits information and interpret the results.
• Obtain prior authorization before the date of service when needed and notify others if unable to complete it.
• Collect co-pays or deductibles, answer questions about available financial assistance programs, and refer complex questions as needed.
• Obtain patient signatures as needed.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Operate a multi-phone system as needed, including transferring calls, handling messages, and paging.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed