Clinic Business Representative Associate

Allina Health • Apple Valley, CA

8d • $20 - $27 • Onsite

About The Position

The Clinic Business Representative Associate greets and welcomes patients attending in-person appointments and provides support by phone. The role conducts a standard registration process by collecting demographic and financial information and entering it into the electronic medical record. The position covers the main family practice front desk and helps create a welcoming, efficient start to the patient care journey.

This is a 1.0 FTE position working 40 hours per week on an eight-hour day shift, Monday through Thursday from 9:30 a.m. to 6:00 p.m. and Friday from 8:45 a.m. to 5:15 p.m. There are no weekend shifts. The role is based at Allina Health Group Apple Valley in Apple Valley, Minnesota.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• Minimum of one year of computer knowledge.

Nice To Haves

• High school diploma or GED.
• Experience with Microsoft Office products, including Word and Outlook.
• Customer service, clerical, or other business office environment experience.
• Knowledge of medical terminology.

Responsibilities

• Greet and welcome patients and complete registration in person or by phone.
• Use appropriate tools, resources, and procedures for patient check-in, including interviewing patients to collect demographic and insurance information, providing appointment-specific forms, and obtaining required documentation.
• Assist patients with telephone encounters.
• Identify key words and use appropriate responses and de-escalation techniques as needed.
• Direct patients to appointments or procedures.
• Collect co-pays and remaining balances.
• Obtain patient signatures as needed.
• Respond to questions about financial assistance programs.
• Perform the end-of-day reconciliation process.
• Participate in the prescription refill order process when appropriate and within the scope of the position.
• Manage and organize patient care lobbies and provide other department support.
• Clean and disinfect lobby and check-in areas, wheelchairs, stairwells, door handles, clipboards, and elevator keys throughout the day.
• Unpack and restock supplies, file cabinets, and clinic resources such as brochures and business cards; make copies of documents as needed.
• May schedule appointments and assist with office communications, including answering and transferring calls, handling messages, and paging necessary parties.
• Perform a weekly downtime check.
• Actively participate in staff meetings.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed