Clinic Assistant (H)

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami UHealth Department of Physical Therapy is hiring a full-time Clinic Assistant in Miami, Florida. The Clinic Assistant performs clerical and administrative duties that support patient care unit operations, including managing patient records, scheduling and follow-up tasks, coordinating information, and assisting patients and staff. Department-specific work also includes supporting physical and occupational therapists with treatment procedures as directed and supervised, preparing treatment areas, maintaining equipment and logs, and helping ensure a safe, clean clinic environment.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
No previous experience required.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Technical proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills.
Maintain patient confidentiality and observe HIPAA guidelines.

Responsibilities

Assemble, complete, process, and accurately identify patient charts and records.
Transcribe doctors’ orders and check charts for incomplete histories and operative summaries, bringing issues to the appropriate healthcare team member for correction.
Order unit supplies and help receive, distribute, and sort supplies.
Obtain laboratory and x-ray reports and notify doctors of results.
Use IDX RIS/PACS to track patient arrival times and advise front desk personnel of delays.
Greet patients, verify their information, and direct them to the dressing room with instructions to change into a gown and remove metal items.
Document equipment issues and report them to appropriate managing staff.
Copy completed patient paperwork, deliver originals to the front desk for scanning, and distribute copies to appropriate reading rooms.
Receive telephone calls and respond to visitor inquiries.
Report unusual incidents promptly to appropriate supervisory personnel.
Follow University and unit policies and procedures and safeguard University assets.
Maintain patient confidentiality and follow HIPAA guidelines.
Answer multiple phone lines, check messages, take thorough messages, and deliver them to staff promptly in accordance with UHealth etiquette guidelines.
Perform patient intake at the outpatient therapy front desk and notify therapists within three minutes of a patient's arrival.
Assist physical and occupational therapists with treatment procedures as directed.
Communicate with the departmental team, nursing staff, and physicians as needed and as directed by therapists.
Participate in quality and safety improvement activities.
Set up, prepare, and administer treatment modalities as directed and supervised by therapists.
Position patients courteously for treatment as directed by therapists and follow designated safety procedures and precautions when assisting with treatment.
Immediately report significant information or changes in a patient's condition to the appropriate therapist.
Maintain a safe and clean clinic work area.
Maintain equipment logs, including temperature logs for the hydrocollator, freezer, and other applicable equipment, and maintain appropriate hydrocollator water levels daily.
Stock linen and prepare treatment areas between patients throughout the day.
Clean treatment tables, mats, exercise equipment, and other treatment surfaces.
Attend scheduled shifts punctually and follow departmental procedures for requesting time off.