Clinic Assistant (H)

University of Miami•Miami, FL

2d•Onsite

About The Position

The University of Miami UHealth Department of Physical Therapy is hiring a full-time Clinic Assistant in Miami, Florida. The role performs clerical and administrative duties supporting patient care unit operations, including maintaining patient records, scheduling and follow-up tasks, communicating with patients and visitors, and coordinating supplies and reports. The position also supports outpatient physical and occupational therapy operations by assisting therapists with treatment procedures as directed, preparing treatment areas and equipment, and maintaining a safe, clean clinic environment. The employee must follow University and departmental policies, protect patient confidentiality, and observe HIPAA guidelines. Duties may vary based on departmental needs, and other consistent duties may be assigned.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
No previous experience required.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency in office software, technology, and relevant computer applications.
Strong written and verbal communication skills.
Maintain patient confidentiality and follow HIPAA guidelines.

Responsibilities

Assemble, complete, process, and accurately identify patients’ charts and records.
Transcribe doctors’ orders and check charts for incomplete histories and operative summaries, referring issues for correction.
Order unit supplies, maintain equipment and supply stock, and assist with receiving, distributing, and sorting supplies.
Obtain laboratory and x-ray reports and notify doctors of results.
Use IDX RIS/PACS to track patient arrival times and advise front desk personnel of delays.
Greet patients, verify their information, direct them to the dressing room, and ensure they change into a gown and remove metal items.
Document equipment issues and report them to appropriate managing staff.
Copy completed patient paperwork, deliver originals to the front desk for scanning, and distribute copies to appropriate reading rooms.
Answer telephone calls and visitor inquiries; check phone messages, take thorough messages, and deliver them to staff promptly.
Report unusual incidents promptly to appropriate supervisory personnel.
Follow University and unit-level policies and procedures and safeguard University assets.
Maintain patient confidentiality and comply with HIPAA guidelines.
Perform patient intake at the outpatient therapy front desk and notify therapists within three minutes of patient arrival.
Assist physical and occupational therapists with treatment procedures as directed.
Communicate with the departmental team, nursing staff, and physicians as needed and as directed by therapists.
Participate in quality and safety improvement activities.
Set up, prepare, and administer treatment modalities as directed and supervised by therapists; position patients courteously as directed.
Follow safety procedures and precautions when assisting with patient treatment, and promptly report significant patient information or changes in condition to the appropriate therapist.
Maintain a safe and clean clinic work area; maintain equipment logs, including temperature logs; and maintain hydrocollator water levels daily.
Stock linen and prepare treatment areas between patients; clean treatment tables, mats, exercise equipment, and other treatment surfaces.
Maintain punctual attendance for scheduled shifts and follow departmental procedures for requesting time off.